Accupoint Software - Global Compliance Solutions
  • Home
  • Solutions
    • API Spec Q1 Solution
    • API Spec Q2 Solution
    • Acurx API Q1 | Q2 Solution
    • OpX ISO | API Solution
    • OpLink ISO Solution
    • Knowledge Management
    • Processus Mobile Solutions
  • Services
    • Support Services
    • Training
    • Client Resources
    • Partner Programs
  • Pricing
  • Sectors
  • Our Blog
  • About Us
  • Contact Us

Customer Satisfaction Benchmarking

11/28/2015

 
The API Spec Q2 standard requires that service supply organizations monitor customer satisfaction.  Specifically, Section 6.2.1 states:
 
“The organization shall maintain a documented procedure to monitor customer satisfaction. The procedure shall address customer feedback, key performance indicators (KPIs), and other information that the organization monitors to determine whether the organization has met customer requirements. Records of the results of customer satisfaction information shall be maintained.”
 
With this in mind, here are five best practices to consider when creating your satisfaction survey:
  • Define the goal:
          A clearly focused survey will aid in the capture of information that can be acted
          on and analyzed.
  • Keep it short:
          When the questionnaire is too long or complex, participation will drop off
          exponentially.
  • Avoid leading questions:
          The quality of the responses will depend on the quality of your questions.
  • Measure what matters:
          Strive for actionable feedback that drives your continual improvement efforts.
  • Segment your results:
           Overall scores may look good when averaged; however segmenting scores the data
           into groups with similar characteristics will highlight trends that may not otherwise
           be apparent.

Understand that to effectively measure customer satisfaction, you must evaluate more than whether the customer is satisfied.  Best practice dictates that we evaluate the satisfaction level throughout the interaction process and, more importantly that we survey appropriate personnel that have first-hand knowledge of our performance.  Remember that the ultimate goal of measuring customer satisfaction is to facilitate customer retention and referrals, leading to long term growth. 
 
For more information on how Accupoint can help you streamline your Customer Satisfaction process, pleasecall us tool free at 800.563.6250.

What to Know About ISO 9001:2015

11/17/2015

 
When it comes to quality management standards, complying with the latest revisions is key. A big change is underfoot in the standards world, with the release of the new ISO 9001 standard. The International Organization for Standardization (ISO) reviews all standards every five years to ensure they are up-to-date and comparable with the modern market, and since the latest ISO 9001 was released in 2008, a revision has been long-awaited.

However, there is no need to fret about a complete overhaul of your system; the 2015 update is just that - an update. The ISO reports that the main change with the new standard is a restructuring

"to make it easier to use in conjunction with other management system standards, with increased importance given to risk."

If your business is registered to the 2008 version of ISO 9001, you have a three year span to update your quality management system to the 2015 version. The new standard was just released in September of this year, meaning that you have until September of 2018 to fully integrate it into your quality management protocols. However, as with anything safety and quality related, it is better to update to this revised standard sooner rather than later.

More information on the new ISO 9001 standard can be found on the ISO's website, where you can watch a quick video outlining the main changes within the new standard.

If you have any questions on ISO 9001:2015 and how Accupoint can help you meet the new requirements, please contact us at 800.563.6250 or visit us at www.accupointsoftware.com.

    Archives

    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013


    Categories

    All
    Accupoint Software
    Api Q1
    Api Q1
    Api Q2
    Api Q2
    API Spec. Q1
    API Spec. Q2
    API STD 20M
    APQP
    Calibration
    CAPA
    Continuous Improvement
    Contract Review
    Corrective Action
    Cost Of Quality
    Customer Satisfaction
    Customer Service
    Design Review
    Document Control
    Documentmanagement
    Efficiency
    HSE
    Injury Reporting
    Internal Audit
    IQA
    Iso 14001
    Iso 29001
    Iso 29001
    ISO 9000
    Iso 9001
    ISO9001:2015
    Knowledge Management
    KPI
    LockOut/Tagout
    Management Of Change
    MSDS
    Ohsas18001
    Oil
    Oil & Gas
    Operational Awareness
    Operational Excellence
    Performance Metrics
    PMITP
    PMM
    Preventative Actions
    Preventive Maintenance
    Process Control
    Process Documentation
    Process Safety Management
    Product Quality Planning
    PSM
    Purchase Verification
    QMS
    QSHE
    Quality Management
    Risk
    Riskassessment
    Riskmanagement
    Risk Management
    Safety
    Safety Inspection
    Safety Management
    Situational Awareness
    SOP
    Supply Chain Management
    Supply Chain Managment
    Technology
    Training
    Ts16949
    Ts29001
    Visitor Management


    RSS Feed

About Us
Vertical Divider
Accupoint Software is a global provider of innovative compliance management systems.  Our integrated solution family expands operational awareness, improves efficiency and helps manage today's complex regulatory and customer requirements.
Quick Links
InterLink  | API Spec Q1 Solution
SAM | API Spec Q2 Solution
Acurx | Integrated API Spec Q1|Q2 Solution

OpX | Integrated ISO |API Solution
OpLink | Integrated ISO Solution
Energia | Knowledge Management Solution
Processus | Mobile Application Development

Training & Consulting Services
Contact Us
Vertical Divider
API Spec Q1 and API Spec Q2 Software Solutions
241 West Federal Street
Suite 306
Youngstown, Ohio 44503
Phone: (800) 563.6250



Copyright © 2018.  Accupoint Software Development, LLC. API Spec Q1, API Spec Q2 and ISO Quality Management Solutions.
  • Home
  • Solutions
    • API Spec Q1 Solution
    • API Spec Q2 Solution
    • Acurx API Q1 | Q2 Solution
    • OpX ISO | API Solution
    • OpLink ISO Solution
    • Knowledge Management
    • Processus Mobile Solutions
  • Services
    • Support Services
    • Training
    • Client Resources
    • Partner Programs
  • Pricing
  • Sectors
  • Our Blog
  • About Us
  • Contact Us