The benefits of a corrective action program are immeasurable, and in the oil and gas industry, these programs are an integral part of any quality management system. An effective corrective action system works to identify the root cause of an issue, generates action plans to reduce  or eliminate the chance of recurrence, and provides for evaluation of solution effectiveness. 

That being said, some companies struggle with implementing an effective corrective action management program. Below are some of the key elements of a successful corrective action program.
 
1. Have the right people leading your corrective action program.
Put together a team to evaluate potential members for the program. Make sure that the people chosen understand the  issue in question.  Team members must have first-hand knowledge of the process being assessed.

2. Evaluation of Issue
The corrective action team should collect data on similar issues that have occurred in the past.    Subsequently this information needs to be analyzed and evaluated to determine applicable root causes.

3. Develop Corrective Action Plan
The corrective action plan should identify the root cause of the issue, containment actions as well as specific action taken long term to reduce or eliminate the chance for a recurrence.  Finally, ensure that the corrective and preventive action plan is properly communicated with applicable personnel within the organization.

4. Create Compliance
Once the corrective action has been implemented, utilize the evaluation results to drive  your  corrective action impact.  The impact analysis will create benchmarks and pinpoint opportunities for process improvements.

Effectively managing your corrective action program is critical to your success.  To find out how Accupoint can help improve the effectiveness of your corrective action program, please contact us today.

Quality management for service supply organizations in the petroleum industry is ever-changing due to increasing demands from customers to adopt new standards and avoid future catastrophes.  The API Spec Q2 standard outlines a risk-based quality management system as compared to a processed-based management system. API Spec Q2 is now fully implemented and accepting applications for certification from organizations around the world. This certification is rapidly becoming a requirement for many service supply organizations and will expand to become a global mandate in the near future.

Requirements

Applicants must have procedures in place to address dozens of key QMS elements. These pertain to risk assessment, contingency planning, management of change, service-related product, process design, supply chain controls, and service quality planning. Other requirements involve preventive maintenance, inspection and test and the competency of personnel. According to John Modine, API’s vice president of Global Industry Services, “Any drilling service provider who is in compliance with the requirements can now receive API Spec Q2 certification.”

SAM API Q2 Solution

Accupoint’s web-based solution is an easy-to-use API Spec Q2 management system designed to ensure that compliance requirements are managed and monitored consistently. Using the latest technology and industry best practices, SAM™ streamlines the process and ensures an easy integration into this new standard.  In addition, the solution is accessible from any web enabled device and connects multiple locations with real-time communications and up-to-date records and information.

The SAM™ platform simplifies management of the requirements of API Spec Q2 standard, allowing for easy integration and compliance. It addresses all the key required components including;

• Project Management
• Service Quality Planning
• Contract Review
• Risk Assessment
• Training & Competency
• Preventive Maintenance, Inspection & Test
• Management of Change
• Supply Chain Management

Obtaining API Q2 certification is just the first step. Ensuring your quality management system stays compliant is the next. With 43 integrated modules and 85 built-in reports, administration and surveillance of the API Spec Q2 requirements is ensured. Contact us for any additional questions you may have on how to implement and maintain an API Spec Q2 quality Management program.

Regardless of the industry you work in, calibration is one of those things you simply cannot overlook. Inspection equipment needs to function reliably and accurately. Calibration ensures consistency and is a requirement of quality management standards across the globe. In this week’s blog will examine four key steps to ensure that your organization is ready for your next audit.

1. Educate your employees- Education includes topics such as proper use, care, maintenance, and of course, procedures. In order to ensure that you properly follow all procedures, continual training is vital. Make procedures visible, frequently remind staff through email alerts or in person sessions, the importance of the calibration process, signs to look for, and what to do when you suspect equipment is out of calibration.
2. Documentation is your friend - Good record-keeping practices benefit you in two ways: you will be prepared for any audits that may come your way, as well as reminding you when calibration dates are coming up. Proper documentation should include any information pertinent to your equipment. This includes, but is not limited to, accidents, malfunctions, part replacements, servicing, etc. A good set of records should be easy to reference and can save you time and money in the long run. 
3. Maintain all equipment - While it may be tempting to continue to use equipment past required calibration intervals, this should be avoided at all costs. These intervals and any calibration earmarks exist for a reason. Operating past these deadlines opens up unnecessary liability.
4. Invest in calibration management software - The right software can handle all of the above steps, except for actually calibrating the equipment.  Choose a system that uses best industry practices, digitally maintains all applicable records, and sends reminders on upcoming calibration requirements.

The Calibration process does not have to be time consuming. With the right systems in place, you will be prepared for any audit, as well as have the peace of mind that comes with protecting yourself from liability. For more information on how Accupoint Software can help simplify the calibration process, contact us today.

The Net Promoter Score (NPS) can be a great tool to improve the customer satisfaction of your business. It can also help to expand your customer base. NPS is a simple process, but the effects can have a significant impact on your business. Let's look at the advantages of NPS.

1. The NPS Process Is Customer Friendly

How likely is it you would recommend us to a friend or colleague?   Determining the NPS requires only asking the single question above. When you ask it, the customer responds with a range from 0 (not at all) to 10 (extremely likely.)  It requires minimal effort on their part.   By asking only a single question, the customer is more likely to take the time to give an answer. The last thing you want to do is to burden your customers with an exhaustive survey. Since they are not, the customer will provide accurate information and still leave in a good mood.

2. NPS Provides a Target for Focusing Customer Relations Efforts

NPS gives a clear picture of how customers view your products and services. People tend to be conservative when it comes to making a recommendation. By asking this question, you can get a good measure of the customer's satisfaction.   Once you have the measurement in place, it gives you a clear goal to focus on while you try to raise it. The goal should be to move all the detractors (those with a score of 0 to 6) to a passive level (7 or 8.)  And you should, in turn, move all the passives you can to promoters (9 or 10.) Promoters can do incredible things for your business when it comes to getting the word out.

3. NPS Can Reduce the Cost of Customer Acquisition

The best way of increasing a customer base is by word of mouth. Since the NPS is a direct measure of how likely this is to happen, it gives you a very focused metric on which to improve. You will want to nurture low scoring customers. Doing this will increase the likelihood of future product and service recommendations.   Taking care of low scoring customers will also help to keep them coming back for more business. Every saved customer relationship is one you don't have to pay to replace later. This can have a positive impact your bottom line.   The NPS can be a simple yet powerful tool in customer relations for your business. 
 
Contact us today for more information on how Accupoint Software can help streamline your customer bench-marking process.

For more information on Accupoint Software's SAM Q2 platform or to schedule a demonstration, please contact us today.