Accupoint Software - Global Compliance Solutions
  • Home
  • Solutions
    • API Spec Q1 Solution
    • API Spec Q2 Solution
    • Acurx API Q1 | Q2 Solution
    • OpX ISO | API Solution
    • OpLink ISO Solution
    • Knowledge Management
    • Processus Mobile Solutions
  • Services
    • Support Services
    • Training
    • Client Resources
    • Partner Programs
  • Pricing
  • Sectors
  • Our Blog
  • About Us
  • Contact Us

Verification of Purchased Product

12/20/2018

 
For consumers, product purchase verification is simple. It means opening a package or trying a product to see that what you paid for is what you get. For businesses, the process is much different. Product purchase verification is actually serious business that requires full-time professionals with engineering degrees. The concept is important to consider both for compliance and professional reasons.

The most important component of purchased product verification is actually certifying that the product was delivered. Even a medium sized company has many good coming and going across different warehouses and locations. It is impossible for one person to physically verify every delivery. For that reason, logging every delivery in an accounting or compliance system is crucial. After the delivery is logged, it can be tracked and utilized for production or distribution. Product purchase verification also sets off the accounts payable timeline.

The next most important factor is that the product delivered meets the quality standard expected. Products that have a chemical composition such as LNG, diesel or heating oil require an engineer or chemist to verify that the product is correct. They then log the information into a software or compliance management solution to confirm the quality information.

Lastly, product purchase verification is crucial for safety. The delivered product should be stored and contained in a package that prevents it from harming workers. Additionally, it should not be placed next to any other material that could produce a strong combustible reaction. Again, professional engineers or compliance professionals must work on this process to assure nobody is injured. They log information into an online system and carefully monitor the placement of all products.

Accupoint Software is a leading provider of compliance management tools for the petroleum industry. For more information on solutions to manage purchased product verification,  please contact us today.

Key Elements of Successful Corrective Action

10/8/2018

 
The benefits of a corrective action program are immeasurable, and in the oil and gas industry, these programs are an integral part of any quality management system. An effective corrective action system works to identify the root cause of an issue, generates action plans to reduce  or eliminate the chance of recurrence, and provides for evaluation of solution effectiveness. 

That being said, some companies struggle with implementing an effective corrective action management program. Below are some of the key elements of a successful corrective action program.
 
1. Have the right people leading your corrective action program.
Put together a team to evaluate potential members for the program. Make sure that the people chosen understand the  issue in question.  Team members must have first-hand knowledge of the process being assessed.

2. Evaluation of Issue
The corrective action team should collect data on similar issues that have occurred in the past.    Subsequently this information needs to be analyzed and evaluated to determine applicable root causes.

3. Develop Corrective Action Plan
The corrective action plan should identify the root cause of the issue, containment actions as well as specific action taken long term to reduce or eliminate the chance for a recurrence.  Finally, ensure that the corrective and preventive action plan is properly communicated with applicable personnel within the organization.

4. Create Compliance
Once the corrective action has been implemented, utilize the evaluation results to drive  your  corrective action impact.  The impact analysis will create benchmarks and pinpoint opportunities for process improvements.

Effectively managing your corrective action program is critical to your success.  To find out how Accupoint can help improve the effectiveness of your corrective action program, please contact us today.

API Spec Q2 Implementation & Integration

7/10/2018

 
Quality management for service supply organizations in the petroleum industry is ever-changing due to increasing demands from customers to adopt new standards and avoid future catastrophes.  The API Spec Q2 standard outlines a risk-based quality management system as compared to a processed-based management system. API Spec Q2 is now fully implemented and accepting applications for certification from organizations around the world. This certification is rapidly becoming a requirement for many service supply organizations and will expand to become a global mandate in the near future.

Requirements

Applicants must have procedures in place to address dozens of key QMS elements. These pertain to risk assessment, contingency planning, management of change, service-related product, process design, supply chain controls, and service quality planning. Other requirements involve preventive maintenance, inspection and test and the competency of personnel. According to John Modine, API’s vice president of Global Industry Services, “Any drilling service provider who is in compliance with the requirements can now receive API Spec Q2 certification.”

SAM API Q2 Solution

Accupoint’s web-based solution is an easy-to-use API Spec Q2 management system designed to ensure that compliance requirements are managed and monitored consistently. Using the latest technology and industry best practices, SAM™ streamlines the process and ensures an easy integration into this new standard.  In addition, the solution is accessible from any web enabled device and connects multiple locations with real-time communications and up-to-date records and information.

The SAM™ platform simplifies management of the requirements of API Spec Q2 standard, allowing for easy integration and compliance. It addresses all the key required components including;
  • Project Management
  • Service Quality Planning
  • Contract Review
  • Risk Assessment
  • Training & Competency
  • Preventive Maintenance, Inspection & Test
  • Management of Change
  • Supply Chain Management

Obtaining API Q2 certification is just the first step. Ensuring your quality management system stays compliant is the next. With 43 integrated modules and 85 built-in reports, administration and surveillance of the API Spec Q2 requirements is ensured. Contact us for any additional questions you may have on how to implement and maintain an API Spec Q2 quality Management program.

4 Calibration Management Best Practices

6/16/2018

 
Regardless of the industry you work in, calibration is one of those things you simply cannot overlook. Inspection equipment needs to function reliably and accurately. Calibration ensures consistency and is a requirement of quality management standards across the globe. In this week’s blog will examine four key steps to ensure that your organization is ready for your next audit.

  1. Educate your employees- Education includes topics such as proper use, care, maintenance, and of course, procedures. In order to ensure that you properly follow all procedures, continual training is vital. Make procedures visible, frequently remind staff through email alerts or in person sessions, the importance of the calibration process, signs to look for, and what to do when you suspect equipment is out of calibration.
  2. Documentation is your friend - Good record-keeping practices benefit you in two ways: you will be prepared for any audits that may come your way, as well as reminding you when calibration dates are coming up. Proper documentation should include any information pertinent to your equipment. This includes, but is not limited to, accidents, malfunctions, part replacements, servicing, etc. A good set of records should be easy to reference and can save you time and money in the long run. 
  3. Maintain all equipment - While it may be tempting to continue to use equipment past required calibration intervals, this should be avoided at all costs. These intervals and any calibration earmarks exist for a reason. Operating past these deadlines opens up unnecessary liability.
  4. Invest in calibration management software - The right software can handle all of the above steps, except for actually calibrating the equipment.  Choose a system that uses best industry practices, digitally maintains all applicable records, and sends reminders on upcoming calibration requirements.

The Calibration process does not have to be time consuming. With the right systems in place, you will be prepared for any audit, as well as have the peace of mind that comes with protecting yourself from liability. For more information on how Accupoint Software can help simplify the calibration process, contact us today.

The Benefits of Using Net Promoter Score

5/10/2018

 
The Net Promoter Score (NPS) can be a great tool to improve the customer satisfaction of your business. It can also help to expand your customer base. NPS is a simple process, but the effects can have a significant impact on your business. Let's look at the advantages of NPS.

1. The NPS Process Is Customer Friendly

How likely is it you would recommend us to a friend or colleague?   Determining the NPS requires only asking the single question above. When you ask it, the customer responds with a range from 0 (not at all) to 10 (extremely likely.)  It requires minimal effort on their part.   By asking only a single question, the customer is more likely to take the time to give an answer. The last thing you want to do is to burden your customers with an exhaustive survey. Since they are not, the customer will provide accurate information and still leave in a good mood.

2. NPS Provides a Target for Focusing Customer Relations Efforts

NPS gives a clear picture of how customers view your products and services. People tend to be conservative when it comes to making a recommendation. By asking this question, you can get a good measure of the customer's satisfaction.   Once you have the measurement in place, it gives you a clear goal to focus on while you try to raise it. The goal should be to move all the detractors (those with a score of 0 to 6) to a passive level (7 or 8.)  And you should, in turn, move all the passives you can to promoters (9 or 10.) Promoters can do incredible things for your business when it comes to getting the word out.

3. NPS Can Reduce the Cost of Customer Acquisition

The best way of increasing a customer base is by word of mouth. Since the NPS is a direct measure of how likely this is to happen, it gives you a very focused metric on which to improve. You will want to nurture low scoring customers. Doing this will increase the likelihood of future product and service recommendations.   Taking care of low scoring customers will also help to keep them coming back for more business. Every saved customer relationship is one you don't have to pay to replace later. This can have a positive impact your bottom line.   The NPS can be a simple yet powerful tool in customer relations for your business. 
 
Contact us today for more information on how Accupoint Software can help streamline your customer bench-marking process.
<<Previous

    Archives

    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013


    Categories

    All
    Accupoint Software
    Api Q1
    Api Q1
    Api Q2
    Api Q2
    API Spec. Q1
    API Spec. Q2
    API STD 20M
    APQP
    Calibration
    CAPA
    Continuous Improvement
    Contract Review
    Corrective Action
    Cost Of Quality
    Customer Satisfaction
    Customer Service
    Design Review
    Document Control
    Documentmanagement
    Efficiency
    HSE
    Injury Reporting
    Internal Audit
    IQA
    Iso 14001
    Iso 29001
    Iso 29001
    ISO 9000
    Iso 9001
    ISO9001:2015
    Knowledge Management
    KPI
    LockOut/Tagout
    Management Of Change
    MSDS
    Ohsas18001
    Oil
    Oil & Gas
    Operational Awareness
    Operational Excellence
    Performance Metrics
    PMITP
    PMM
    Preventative Actions
    Preventive Maintenance
    Process Control
    Process Documentation
    Process Safety Management
    Product Quality Planning
    PSM
    Purchase Verification
    QMS
    QSHE
    Quality Management
    Risk
    Riskassessment
    Riskmanagement
    Risk Management
    Safety
    Safety Inspection
    Safety Management
    Situational Awareness
    SOP
    Supply Chain Management
    Supply Chain Managment
    Technology
    Training
    Ts16949
    Ts29001
    Visitor Management


    RSS Feed

About Us
Vertical Divider
Accupoint Software is a global provider of innovative compliance management systems.  Our integrated solution family expands operational awareness, improves efficiency and helps manage today's complex regulatory and customer requirements.
Quick Links
InterLink  | API Spec Q1 Solution
SAM | API Spec Q2 Solution
Acurx | Integrated API Spec Q1|Q2 Solution

OpX | Integrated ISO |API Solution
OpLink | Integrated ISO Solution
Energia | Knowledge Management Solution
Processus | Mobile Application Development

Training & Consulting Services
Contact Us
Vertical Divider
API Spec Q1 and API Spec Q2 Software Solutions
241 West Federal Street
Suite 306
Youngstown, Ohio 44503
Phone: (800) 563.6250



Copyright © 2018.  Accupoint Software Development, LLC. API Spec Q1, API Spec Q2 and ISO Quality Management Solutions.
  • Home
  • Solutions
    • API Spec Q1 Solution
    • API Spec Q2 Solution
    • Acurx API Q1 | Q2 Solution
    • OpX ISO | API Solution
    • OpLink ISO Solution
    • Knowledge Management
    • Processus Mobile Solutions
  • Services
    • Support Services
    • Training
    • Client Resources
    • Partner Programs
  • Pricing
  • Sectors
  • Our Blog
  • About Us
  • Contact Us