Sound communications management must be a top priority for any company in the petroleum industry. Not only is performance impacted by communication, but in our industry the health and safety of employees is directly affected by a company's ability to communicate clearly. That is why it's so important to understand the best practices in communications management.
Your company must design and implement procedures to communicate internally and externally. It is important to make sure that documents, both internal and from stakeholders, be processed correctly. While input from all departments is necessary in determining effective distribution of information, for example using direct emails or physical message boards, communications management procedures and implementation should be handled by top management. This will help avoid doubt and confusion. There are several methods of communication that allow information to reach people effectively including:
These methods of communication will help you meet Health and Safety requirements. Proper communication also helps improve performance and decrease mistakes. Most importantly, it will help to ensure that employees are well-informed. In the petroleum industry there is a lot of important information, including legislative changes, internal processes, fire muster points, performance metrics and first aid kit locations, just to name a few. All of this information must be communicated clearly and quickly, and following these guidelines will help ensure effective communication for employees and stakeholders.
For more information on how Accupoint can help with communications management, compliance or business practices, contact us today.
Service supply organizations are always seeking to optimize, by improving customer relationships for greater revenue and cost reductions. The constant demands, adjustments and upkeep of customers requires a more formalized way to compare and service them. That is why customer benchmarking is so key. In today’s post, we will examine a few factors that demonstrate the power and influence of customer benchmarking.
First, customer benchmarking demonstrates the costs and services that each customer is accumulating. It logs every customer interaction and the services provided to them, whether it is in the initial contract or not. This helps to determine the total cost for delivering your product or service to the customer.
Second, customer benchmarking helps to determine the true price of your product or service. A comprehensive software solution can isolate the amount of product and the price that is actually received from the customer. This helps to clarify the true value of the customer when compared to the cost of services.
Finally, you use benchmarking tools to determine the satisfaction and feedback of the customer. The tool automatically sends a survey to key stakeholders at the client company. The survey results are tabulated and provide feedback to provide continual improvement efforts. The data helps managers at your company understand how the customer truly feels about your performance. It also compares the feedback across all the customers to get a true sense of the most loyal and the least loyal accounts.
Accupoint’s solution family has helped many firms benchmark customers, improve satisfaction and meet compliance standards, leading to greater revenue and less costs. For more information about how Accupoint Software can help streamline the management of your customer benchmarking program, please contact us today.
Staying ahead in today's global economy often requires companies to make changes. The ability to adapt to change is a crucial part of organizational management. When your company adopts clear methodologies and processes to respond to change you will be set up for success. Organizational buy-in has become a prominent topic of discussion. Due to the team-based structure of most companies, change is often created through influence. Therefore, you need to be skilled in gaining support for your ideas. You need buy-in to implement your revolutionary ideas that move the company forward.
To successfully achieve organizational buy-in, your effort needs to be constructed carefully with attention paid to all of the factors that help a change initiative gain support. While there is not one method that will always work to overcome natural resistance to change, here are four tips that will help you achieve successful organizational buy-in.
Make It Clear
Disciplined thought and honest effort go a long way. When you present reality truthfully, the right decisions become clear. Being honest will also allow your coworkers and employees to trust you. Perhaps the most influential factor in achieving organizational buy-in is committing to open, honest and complete disclosure. To be successful you need to go beyond the data and analysis. A change effort makes the most headway when you appeal to employees' emotions. Using clear, striking examples that appeal to feeling will compel people to want the change. Show what the existing problems are and how this change will resolve them. This will motivate others to act.
Make it Manageable
Presenting a complex, multiyear project can easily make employees and coworkers feel overwhelmed. When you break the project down into steps with clear goals, it will seem more manageable. Consider presenting the larger project as smaller bite-sized phases. This will also make it easier to feel like progress can be made; it will give the change momentum. You can use this method to implement the change in smaller steps in the real world also. Utilizing this technique will help you resolve any potential problems before they become bigger.
Listen to Employees
The relationship with your employees and coworkers is important. You will need their help to achieve buy-in. Your job is to sell everyone on your idea. Explaining your ideas clearly and making it manageable are both ways to strengthen your relationship. Then you need to listen. Address concerns or any interpersonal issues. Your change effort will depend on management's dedication to open dialogue. Remember that listening well can sometimes be even more important than speaking well. Your employees are a valuable source of ideas and support.
Trust the Team
When trying to achieve organizational buy-in, there needs to be strong methods to drive management from the bottom up. You will be implementing change as a team. When change is driven both from the bottom up and top down it creates a strong dynamic and momentum. This means getting both employees and even customers on board. Everyone will come together to harness the force of change and push for success.
Senior management is ultimately responsible for the success of the change effort. Avoid some common faults by paying attention to how much funding is needed, what the required competencies and capabilities are, and what metrics and rewards can be used to support the change. Effective leaders will find the right levers and incentives to reduce resistance and gain momentum for change.
For more information on achieving organizational buy-in, and a variety of other business management solutions for the oil and gas industry, contact us today.
A well-designed continual improvement program is the key to a company’s growth within the petroleum industry. In addition to providing the framework for attaining the highest quality of product and service, a continual improvement program helps petroleum companies target inefficiencies and reduce waste. The result is a company that has the resources to weather challenging market conditions and thrive in favorable markets. Below is a look at 10 elements of effective continual improvement programs.
Seeking the Guidance of an Expert in Continual Improvement
Not all continual improvement programs are created equal. The best way for you to design a sound continual improvement program is to enlist the expertise of an industry expert. Accupoint Software has been facilitating continual quality programs for companies in the petroleum industry for nearly a decade. Please contact us to learn how we can help you launch an effective continual improvement program. We look forward to hearing from you!
The use of continuous improvement provides a process for an organization to develop and grow. Use of continuous improvement efforts can provide distinct advantages to a company relative to its competition. That being said, the objective is to develop a set of targets that require us to rethink new goals and focus our efforts on business productivity. There must be a unity of persistence, as well as an understanding by the team that there are always opportunities for improvement.
In order for continuous improvement to be effective, it must promote a sense of urgency, perfect skill sets in problem resolution and focus on strategic concepts; fast response, quick adaptation, and the exceptional communication that needs to be incorporated as a way of doing business.
Continuous improvement activities should be conducted by the whole company. Upper management must create and foster an atmosphere that will encourage any person to point out problems or raise questions freely. The goals of the continuous improvement program should be defined and progress should be reported periodically so that team members can understand their contribution to the goal.
The 8 main steps to an effective continuous improvement process are outlined below:
Continuous improvement projects should focus on a core goal, for example the reduction of waste, overburden, overcapacity, elimination of defects, shortening of lead time, or improving throughput.
After determining the objective, complete a comprehensive analysis of all the details to get an accurate understanding of the current situation. An appropriate continuous improvement plan can be formulated only through a precise knowledge of the prevailing conditions.
Next we will want to examine the most suitable means of achieving the continuous improvement goal. If the means are excessive, they will create waste; if deficient, they will overburden the existing systems. Speculation should never play a part in the analysis. An accurate statement of the problem is perhaps the most important step in developing the appropriate solution.
By reviewing all the ideas resulting from the brainstorming effort, discussing the issues from all angles, considering the possibilities and the degree to which the solution will achieve the desired goal, we can then create the best continuous improvement plan to meet the objective.
After implementing the continuous improvement plan, we will need to review results and evaluate the plan to determine its effectiveness in meeting the stated goal.
For more information on how Accupoint can help facilitate your continuous improvement efforts, contact us today.