A service validation is a comprehensive examination meant to confirm that an existing, new or changed service performs as intended. However, when we talk about section 8.5.1 of the ISO 9001:2015 the difference between service/design validation and service/design verification can be confusing.
Service/design validation processes, specifically, are quality control processes that demonstrate product/service consistency, quality, and durability. They ensure that the service/design does what it is intended to do.
This aspect of quality management is particularly important in situations “where the resulting output cannot be verified by subsequent monitoring or measurement.” One example of where service/design validation is critical would be a welding process where the strength of each individual weld cannot be tested without damaging the product.
These sort of real-world necessities create quite a bind; how do you test without testing? To resolve this, service providers need to create test environments where they can perform their service process, in spaces that duplicate the workspace and conditions where the service will be performed. Once the service environment is duplicated, the tests perform a full check on each step of the service, or creation of the product: You have to perform the service on a test platform, where each step of the service can be examined, measured, and evaluated.
In order to achieve this kind of testing, providers should consider adopting practices such as:
Service validation and testing ensures that the service or product delivers the expected outcomes for the customer. In addition to controlling quality, service validation testing provides opportunities to identify ways in which services and products can be improved, and efficiencies can be found.
For more information on how Accupoint Software can help your business create and control service/product validation processes, please contact us today.
For consumers, product purchase verification is simple. It means opening a package or trying a product to see that what you paid for is what you get. For businesses, the process is much different. Product purchase verification is actually serious business that requires full-time professionals with engineering degrees. The concept is important to consider both for compliance and professional reasons.
The most important component of purchased product verification is actually certifying that the product was delivered. Even a medium sized company has many good coming and going across different warehouses and locations. It is impossible for one person to physically verify every delivery. For that reason, logging every delivery in an accounting or compliance system is crucial. After the delivery is logged, it can be tracked and utilized for production or distribution. Product purchase verification also sets off the accounts payable timeline.
The next most important factor is that the product delivered meets the quality standard expected. Products that have a chemical composition such as LNG, diesel or heating oil require an engineer or chemist to verify that the product is correct. They then log the information into a software or compliance management solution to confirm the quality information.
Lastly, product purchase verification is crucial for safety. The delivered product should be stored and contained in a package that prevents it from harming workers. Additionally, it should not be placed next to any other material that could produce a strong combustible reaction. Again, professional engineers or compliance professionals must work on this process to assure nobody is injured. They log information into an online system and carefully monitor the placement of all products.
Accupoint Software is a leading provider of compliance management tools for the petroleum industry. For more information on solutions to manage purchased product verification, please contact us today.
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Petroleum products and supply chains possess the potential for failure at every stage of development. When new products are being launched, mitigation of these mishaps depends on quality protection control flows already in place. In this post we examine the Advanced Product Quality Planning (APQP) method for creating a structured process for ensuring customer satisfaction and better products.
Customer Needs Come First
Consultants commonly use customer stats and profiling techniques to determine how their needs translate into product characteristics/requirements, and before APQP can be implemented, these needs are identification goal #1. With a new focus on sustainability and industry wide collaboration, customer specifications will steer the product development process clear of too much indecision and mistakes along the supply chain path. Don't hesitate to use customer feedback and validation to complete design reviews as well.
These methods have been around for decades, under the name advanced quality planning (AQP). This process can enhance product planning efforts, making the primary goal of product quality planning collaboration and communication between different engineering teams. This interaction will rely on a Cross Functional Team (CFT) planning that combines marketing, procurement, product review, manufacturing and distribution expertise to create a quality product.
Design within process capabilities. The first several sections of APQP mandate intense planning and prevention objectives, making up 80% of the APQP process. It is in this way that the APQP process supports the never ending pursuit of consistent improvement. The fourth and fifth parts, support the remaining 20% of APQP and focus on validation and evidence.
One of the key advantages of APQP is identification of change early on the in process and avoidance of late changes. Design reviews are formal reviews conducted during the development of a product to assure that the needs, concepts, and product process satisfies the requirements of that stage of development.
For more information on how Accupoint can improve your product quality planning process, contact us today.
Contract management and review are important, and often neglected disciplines. According to research done by the independent International Association for Contract & Commercial Management, good contract management practices could improve profit by 9% of annual revenue. Contracts can leak, costing money through outdated pricing, or misunderstandings and breakdowns in communication that lead to losses.
Contract review is the process for determining customer requirements prior to the supply of a product, and proof that the organization has the ability to meet the defined requirements. Contract review should be part of your company's business management. Attention must be paid to the requirements related to products, supply and management of information. Your company will determine the specific needs of the customer including delivery and post-delivery activities, such as warranty and maintenance services. You also need to consider requirements that are not explicitly stated by the customer, but are still necessary. You need to know any regulatory requirements that apply to the product.
Before your company commits to a contact or order, or any changes to existing contracts you need to consider several factors including:
Communication is also critical to success. You will need to determine effective means of communication in relation to product information, contracts, order handling, feedback and complaints. This is all part of your customer relations management processes and determining customer requirements. If contract review is ever done offsite, you need to link the activities to your on-site quality management system.
You must conduct risk analysis before committing to a contract. Consider whether taking on additional obligations will affect your supply chain, for example. Manufacturing risk analysis will help you assess your ability to effectively provide the specified product. Do you have the resources needed to fulfill the obligations? Can you meet timing demands? Are there additional developments costs and investments? Look at potential failures in processes, including suppliers. Is there solid potential for increased profits? Considering all of these factors will allow you to enter into contracts that are efficient and effective, which is good for your bottom line.
For more information on how Accupoint can help improve your contact review process, contact us today.