Specifically, the standard requires us to document the actions taken to to enhance customer satisfaction, such as improvements to products and/or services. This means that continual improvement must be a management mindset, centered around creating procedures and processes that grow into day-to-day practices that are carried to completion time and time again.
This process is dependent on effectively collecting customer and employee feedback and applying those evaluations to products and services. One of the best ways to do this is to utilize software-based management tools that track point of contact communications with customers and vendors and encourage and facilitate strong record keeping practices that centralize customer feedback. Good response feedback should include open ended questions such as “Was the response successful?” or “What process should be improved?” Such data can be an invaluable asset when deciding what improvements can be made to any service or product. Beyond meeting the requirements, approaching the process in this way generates customer satisfaction and promotes long-term relationships. For more information on how Accupoint Software can help your business promote continual improvement efforts, please contact us today.
The sections under this certification aim at reducing nonconformity in the execution of a service. Accupoint provides a flexible API Spec Q2 QMS software that enables oilfield service suppliers to comply with the requirements of the certification.
Service companies with the API Spec Q2 QMS software can enjoy several empirical advantages. Like the Q1 certification, this software provides a structured approach to quality management in the service sector. Moreover, the system facilitates operational efficiency in the delivery of services, productivity, and reliability for the customers. Thus, the company can achieve customer satisfaction by meeting their requirements as directed by the API Spec Q2 standards. Many companies in the product sector in oil and gas industry are already familiar with the API Spec Q1 certification. A service company having the API Spec Q2 certification is likely to increase the confidence to its customers and consequently access new markets. New markets translate to increased market share and revenue. For more information on how Accupoint Software can help you attain certification to the API Spec Q2 standard, please schedule a demo or contact us today. During times like these, companies find themselves looking for ways to maintain productivity and revenue while limiting exposure to the markets and unnecessary costs. Operational excellence lies at the heart of these efforts.
If your organization is reeling from the market shifts and looking for ways to survive, then now is the perfect time to re-examine your operational expenditures, project management, and other critical processes. It can be hard for companies to step back from the current situation and see the big picture, but gaining a high-level view of the company, markets, and industry is essential to long-term success. Doing this now will help you spot opportunities for cost reduction and reinvestment while the market is down, and it will position you for growth into the future. Remember, the ability to look at your current situation through the lenses of operations, compliance, and quality management is a strategic strength. It provides a perspective that balances data, business goals, and risk management. Organizations that use this approach will discover ways to do more with less and re-establish growth. Companies that commit to improving their operations and/or maintaining their already high standards will see their fortunes improve much faster than firms that ignore issues during the downturn. Firms practicing operational excellence, or working towards it, will be more agile and responsive to market changes during this cycle and future ones. For more information on how Accupoint can help you improve your operational excellence, please contact us today.
Accupoint’s family of compliance solutions can help implement all of the best practices suggested above. To find out how Accupoint Software can help manage your supply chain requirements , please contact us today. Considering the recent drop in crude oil prices and how it affects business development and systems management globally, oil and gas industry experts propose that leaders view this as an opportunity to address talent and technology needs. In light of layoffs and stalled project advances, businesses are looking to do more with less
There are many advantages to using cloud-based technology, especially when your talent pool has been downsized:
Due to changes within the industry and the demand to remain competitive within a global market, many businesses are adopting technological solutions to fill the void of talent and the mandate to do more with less. In fact, many businesses discover better business practices as they learn to operate according to a leaner, more efficient model.
For a demonstration of how Accupoint Software can help improve your operational efficiency, we invite you to contact us today. |
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