A service quality plan (SQP) is a comprehensive document that outlines the processes, procedures, and requirements for delivering high-quality services to clients in the oil and gas industry. The components of the service quality plan may vary depending on the company, but generally include the following:

• Service objectives: The first component of a service quality plan is to define the service objectives, including the desired outcomes and performance expectations of the services provided.

 

• Service standards: This component outlines the specific standards that must be met in order to achieve the service objectives. These standards may include quality, safety, environmental, and regulatory requirements.

 

• Service delivery process: This component outlines the process for delivering services, including the steps involved, the roles and responsibilities of team members, and the communication protocols.

 

• Service performance metrics: This component defines the metrics used to measure the performance of the services provided, such as customer satisfaction, response times, and service uptime.

 

• Service improvement process: This component outlines the process for continuously improving the quality of services delivered, including identifying areas for improvement, implementing corrective actions, and measuring the effectiveness of the improvements.

 

• Service reporting: This component includes the reporting requirements for communicating service performance to clients, stakeholders, and regulatory agencies.

 

• Training and development: This component outlines the training and development programs necessary to ensure that team members have the necessary knowledge and skills to deliver high-quality services.

 

• Quality assurance and control: This component outlines the quality assurance and control processes used to ensure that services meet the required standards and that quality is consistently maintained.

 

• Risk management: This component outlines the risk management processes used to identify, assess, and mitigate risks associated with service delivery.

 

• Continuous improvement: This component outlines the processes used to continuously improve service delivery, including the use of feedback from clients, benchmarking against industry standards, and identifying and implementing best practices.

 
By implementing these key components, service supply organizations can establish an effective service quality plan that improves customer satisfaction, reduces downtime, enhances performance and ensures that key contract requirements are confirmed.
 
For more information on how Accupoint Software can help streamline your service quality planning process, please contact us today.

What services have updated requirements in API Spec Q2?

API sets the standard to which Service and Supply Organizations (SSO) must adhere for best practices and claim API certification. In the API Spec Q2, 2nd edition, those services include:

• Drilling
• Field Production
• Well Closure
• Repair and Maintenance
• Construction
• Abandonment

 
Since the initial Q2 release in 2013, 150 sites have been able to claim API certification. Nearly a decade later, the API Spec Q2 2nd Edition is released, offering an even higher safety and environmental standards for organizations to meet.
 
Those organizations who were Q2-certified from the 1st edition, have six months to comply with the 2nd edition and maintain compliance.

What’s changed from the 1st Edition to API Spec Q2 2nd Edition?

The latest edition of Q2 for SSOs simplifies how it overlaps with the API Spec Q1standard for manufacturers, making it easier for collaborators to meet both specs and improve efficiency.
 
The API Spec Q2, 2nd Edition also updates employee requirements, ensuring workers have the knowledge and skills to safely perform their duties.
 
Finally, the new Q2 works in conjunction with many of the UN’s Sustainable Development Goals, improving the industry's stance on environmental protection.

Begin Your Transition to API Spec Q2, 2nd Edition.

Our integrated SAM™ solution is packed with 43 integrated modules and 55 pre-defined reports that align with the new Q2 standard.. Contact Accupoint today to find out how we can help streamline your transition to API Spec Q2, 2nd Edition.

In today’s world, the only constant is change. As the pace of technological innovation quickens, organizations must develop effective ways to adapt their core business models. This fact is especially true in the energy sector, where legacy infrastructure and strict regulations make it challenging to stay on the cutting edge of digitization.
 
After all, it’s hard to transform a well-established energy company into a Silicon Valley-style tech company overnight. While large corporations like Shell and BP are working tirelessly to make this transition, most firms don’t have the resources of an international conglomerate at their disposal.
 
Thankfully, there are a number of innovative solutions that can help any organization improve how they approach technology. One of the most promising trends for the energy sector is digital oilfield technology, which has the potential to revolutionize the industry. Let’s explore what a digital oilfield is and how it can benefit your company.
 
What Is A Digital Oilfield?
By definition, digital oilfield is a concept that enables organizations to maximize productivity, reduce cost, and minimize the risk associated with operations. When imagining a digital oilfield in action, it can be tempting to envision a high-tech operations center with hundreds of computer screens manned by dozens of experts. However, the inner workings of this new approach to oil and natural gas management are far more intricate.
 
How Does A Digital Oilfield Work?
In practice, a digital oilfield isn’t a physical location, but rather a collection of sophisticated hardware and software that helps to digitize the day-to-day operations. A typical technology stack includes sensors to monitor oil and natural gas extraction sites, servers to store incoming data streams, and software to analyze and interpret the information collected.
 
Through this technology, digital oilfields empower decision-makers with up-to-date business intelligence, which can pay dividends for any organization. In fact, there are several impressive benefits associated with implementing a digital oilfield, including improved compliance, increased productivity, and responsive maintenance for critical systems.
 
How Can Digitization Benefit Your Company?
In the world of business, there are numerous benefits associated with digitization. When it comes to oil and natural gas processes, key benefits include:

• Improved Compliance With Regulations: One key advantage of digital oilfield technology is the ability to have real-time information on critical operations. This can help to ensure an organization remains in continuous compliance with environmental and worker safety regulations.
• Increased Productivity: Real-time feedback on operations in the field helps to promote increased productivity. When the status of processes is known, its outcome can be optimized to maximize profits and minimize inefficiencies.

• Responsive Maintenance For Critical Systems: Digitization can help firms know the current state of their critical infrastructure. This can assist with both proactive and reactive maintenance, which in turn helps minimize downtime and maximize profits.

 
As we have seen, digital oilfield technology provides organizations with some great benefits. If your company is looking to adopt digitization technologies, please contact the Accupoint team to find out how to the first steps.

Managing field service contracts had never been easier with the arrival of Propel Field Service Management (FSM) solution from Accupoint Software.

Propel allows real time monitoring and management of all rig service work and corporate service contracts from a single interface.  Propel manages all contract pricing and issues and tracks work orders, as well as, completion status.

When a technician arrives on site, Propel can handle site inductions and pre-work site safety checklists.  Propel logs contractor time on site, tracks technician’s movements and provides real time location fixing, which is essential in case of emergency.
 
Propel is also a powerful audit tool and reporting platform.  It will accommodate any form of audit, inspections, surveys and checklists and any scoring or rating system.  All inspections are GPS located and photos can be attached easily.  Rectification of hazards and sub-standard work can be tracked using Propel’s Inspection Workflow system.

Realtime data visibility is enhanced with unlimited custom dashboards that enable managers and employees immediate access to the current status of the work being performed and outcomes relative to their responsibilities.  The  Propel dashboard streamlines contract reporting with auto assembly of real time or set period data in multiple graphical and tabular formats with the ability to add text and tables of contents.  Reports can be published to the Dashboard, viewed online or printed and emailed from within the application.

The Propel Messaging center handles and tracks all contract communications.  Emails generated by Propel users will appear in both Propel and email client app and all responses are automatically logged.  Users can open, close and track email trails and Propel keeps a permanent record of communications, even if deleted off of the email client server.

The Propel FSM System will change the way that contracts are managed and provides an end-to-end total service solution for oil and gas industry.   For more information, or to arrange a no-obligation demonstration contact us today. 

If you are anything like me, you realize that sustainability is one of the biggest concerns that our planet faces today. As we become more environmentally responsible, green movements seem to be a focus of every industry. No industry has faced as much scrutiny as oil and gas has lately. So, when I see an example of responsibility, I like to take note of it.
 
Freshwater is a key component to the fracking process and hauling large quantities to dry areas is costly and inefficient. Not to mention the time and money required to transport the used water to underground disposal wells.
 
As a result of these issues, oilfield service companies such as Baker Hughes and FTS International have begun to treat the used water and reuse it in the fracking process.
 
This practice has spun off some benefits to surrounding stakeholders and businesses. The reduction in the transportation of water has drastically reduced the number of trucks on the road, thus reducing traffic in these fracking areas. Also, companies producing materials that aid in the treatment of used water are seeing an increase in business.
 
Given the benefits of recycling, likely accompanied by additional regulations for reusing fracked water, I expect this practice to become more prevalent in the oilfield service industry.