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Managing critical suppliers allows you to evaluate your most important sources of products and services. Depending on the size of your company and number of suppliers, you will use either a standard classification or a more complex system. The first step is to classify all of your suppliers based on their weight in your production process. You can place suppliers in one of four categories based on their performance and role. These categories include:

  • Incapable Partner: This category may also be referred to as a Basic Partner. They do not meet quality standards. Their information sharing is limited. Their products or services are needed, but you should strongly consider dropping the contract at the end of its term.
  • High Risk Partner:  Your relationship to this partner may impact operational efficiency. There is limited benefit in extending your contract with this supplier. The cost and quality are below ideal.
  • Associate Partner: Also known as a Preferred Supplier. They demonstrate a commitment to improvement, openly share information and have valued expertise. They should be willing to work toward becoming a full or critical supplier.
  • Full Partner: These partners can also be referred to as Strategic Suppliers. They are your most critical suppliers. Your partnership will offer a unique advantage. They will be willing to assist with market changes and demands. You will have direct communication. They will always demonstrate high quality, on-time delivery, superior service and flexibility. They will have well documented controls. They will provide full support quickly, and are available anytime for questions.

Evaluation of suppliers should be conducted on a yearly basis, at a minimum. You should thoroughly document evaluation criteria including:  Price, Performance, Service, Reliability, Quality performance, Risk potential and Complaint information.

Key criteria in choosing critical suppliers relationships include:

  • Specifications, standards and supplier response
  • Volumes and pricing
  • Change control
  • Innovation potential
  • Production part approval
  • Traceability
  • Competency
  • Supplier process monitoring and self-audit
  • Non-conformance management

The weight of each criterion may vary depending on the product or service. For example, is it more important for the supplier to provide high quality or low price? Is innovation potential more important than process monitoring? Points should be given for each criterion. Once this process in complete you will have a clear overview of your production chain and suppliers.  You can then share your evaluation with the suppliers and identify areas where improvements can be made. In addition, the results can be used  to strengthen the most important relationships.

An effective supplier relationship management system,  will provide digital documentation of all  suppliers, data, documentation and evaluations in one place. This is especially useful when working with a large number of suppliers. The system should be standardized and allow for easy  access and evaluation.

Critical suppliers are the most important piece of the supply chain. You rely on them for the most crucial parts and services. You must maintain a strong relationship with these suppliers and maintain open communication. In today’s global marketplace competitors can spring up at a moment's notice, challenging product quality and prices. You likely buy components, ingredients and services from all over the world to source quality at the best price. Control of your supply chain allows you to protect your business. Clear documentation, scheduled re-evaluation and the support of managers are necessary for successful supplier management, which will give you a tangible competitive advantage.

For more information on how Accupoint can help you with critical supplier management, contact us today.

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It has come to our attention that a large number of people in the oil and gas industry are struggling with the topic of management of change (MOC). Although the details of implementation will be very different for different situations, great MOC programs are developed from the same basic foundation.

The first fundamental aspect of MOC is the actual change request. What change needs to be made? What are the individual specs for the materials needed? What plans and documents need to be included in the change request to fully communicate what is needed? If you can’t clearly communicate what it is that needs to be changed, then the change can’t be implemented properly.

The next aspect of MOC that needs addressed is the reward of the change. Why am I even making this change? Each change should be fully connected to satisfying a business objective. Again, specificity is important in addressing these concerns. The reward needs to clearly satisfy a business goal. If it does not, why even bother taking the risk?

Possibly the most important foundation of the MOC program is the evaluation team. The MOC evaluation team is responsible for the objective evaluation of the requests. Members should represent different areas of expertise throughout the organization, with different experiences under their belt. There shouldn’t be any aspect of a request that the team can’t properly address and evaluate. Team members should be respected among their peers, and confident enough to speak up when they have concerns. If these criteria are used, your organization will select a MOC evaluation team that can handle any challenge put in front of them.

Risk Analysis
The API Spec Q2 requirements take a risk-based approach to quality management. When making changes, risks must be identified and measured by level of acceptability. Risks that are deemed unacceptable must be paired with mitigation plans. These plans are then designated to be carried out before, during, or after the implementation process. The purpose of the mitigation plans is to help bring the risk down to an acceptable level.

The next area we will address deals with the approval aspect of MOC. Many organizations get into trouble in this area, confusing the need for approval with the need to inform. It’s important to note that every change doesn’t have to have the same approver. A great MOC program should have an approval matrix describing who needs to approve which type of decisions, as well as a list of people who “must be informed”. If your organization gets these steps right, the approval process will be quick and painless.

This leads us to the communication section nicely. As stated before, there are those who need to “approve” and those who “must be informed”. We need to track our communication efforts with respect to the MOC. In other words, any message and corresponding response must be documented. The person responsible for sending the message is also responsible for getting a confirmation from the recipient. This means after the change is communicated, a receipt confirmation should be requested. Also, it is important to make it clear to your organization that an email response should be expected from the recipient. Simply flagging it as “Request a Read Receipt” isn’t going to get the job done. Once the recipient has responded, stating that they have received the message and understand the information, then the responsibility shifts to them to carry out the appropriate action.

Implementation of the change
First, we will want to execute any per-implementation changes and corresponding mitigation efforts that were identified. Subsequent to the implementation we will want to perform any post-implementation tasks that are required. Example would include updating procedures or modifying training materials to address the change.

Next, we need to confirm the effectiveness of the change. Once the change has been implemented it is important to make sure that the change does what it was intended to do. Sometimes organizations experience undesirable results. When this happens, we must determine if the system should be restored to the old model, or develop a new MOC to address the unintended results.

Finally, we need to follow-up and confirm the success of our mitigation efforts. This ensures that the new system will not produce any unseen difficulties for the organization. Also, we need to verify that the change is going to leave the system running smoothly and safely. Once all of these steps have been completed in their entirety, then the change can be closed.

After closure, we still have one final but critical step remaining. We must perform surveillance audits to confirm the changes were carried out consistently and the system is being used as intended. Comprehensive process audits are a great way to determine implementation results. Randomly selecting a few processes related to the change and auditing them is a good way to achieve this. It is important to remember that audits should be performed at periodic intervals. The frequency of audits depends on several factors, but should be scheduled in a manner that guarantees the sustainability of the change.
 
To learn more about how Accupoint Software can assist with your Mangement of Change process, please vist our website or schedule a platform demo today.
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Securing materials and equipment is the first step in the supply chain. A company's competitiveness is directly influenced by the performance of suppliers. A supplier that does not perform well can add costs, cause serious delays and can damage your company's reputation. It is imperative to have a system to evaluate your suppliers. It will help you determine potential problems like low standards of quality, poor communication, and substandard resources. Every company needs to have a supplier evaluation model in place to measure a supplier's ability to comply with their contractual obligations.

Supplier evaluation will identify their strengths and weaknesses. Several criteria should be considered including quality, delivery, service, and flexibility. Generally, the most important factor is quality followed by delivery, service and then flexibility. An effective means of evaluating suppliers is assigning them to one of four categories based on performance: full partner, associate partner, high risk and incapable. A full partner meets or exceeds all expectations. An associate partner needs some work, but performs well overall. A high risk supplier must be carefully evaluated. They can be used for the production currently underway, but future contracts require consideration. An incapable supplier will be dropped as soon as possible as they cannot properly fulfill their obligations.

Full Partner
A full partner must be compatible with you company’s current and future business plan. They will always demonstrate high quality, on-time delivery, superior service and flexibility. The supplier participates in your automatic ordering system. They will provide full support quickly, and be available anytime for questions. A full partner should also assist with new designs and provide samples within one to two weeks. They will demonstrate an ability to develop new processes and be committed to research and development. They will not ship out-of-spec parts, and have well documented quality controls. They will optimize lead times and allow order flexibility within reason. They will show commitment to cost reductions and share their cost structures and pricing models. 

Associate Partner
An associate partner will meet most of the criteria of a full partner. The associate partner should demonstrate a commitment to improving quality and delivery. You can work with them to develop action plans to meet your goals. The supplier must fulfill the needs of your company. They should be willing to work toward meeting the criteria to become a full partner.

High Risk Partner
A high risk partner is not compatible with the goals of your company. Their current quality and delivery are acceptable to maintain current production, but there is no benefit in expending the resources to bring them to associate or full partner status. The cost and quality are below your company’s acceptable standards.

Incapable Partner
Incapable suppliers do not meet quality standards. They do not demonstrate the capability of improving quality, delivery, service or flexibility. These suppliers must be dropped immediately.

Evaluating the performance of suppliers using an Analytical Hierarchy Process (AHP) model helps to determine the importance of each criterion and interpret the findings. You will determine what is most important for your company, and use that to rate your suppliers. Supplier can be measured based on the four main criteria: quality, delivery, service and flexibility. To determine the rest of the criterion you should consider whether the attributes are “soft” criteria (like supplier commitment or service) or “hard” quantifiable criteria (like the supplier's ability to fulfill orders). When thinking about cost, consider that the total cost of a product includes all the factors that go into getting your product to market in addition to its initial procurement cost.

For further information on how Accupoint can help your critical supplier management process, contact us today.

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Process excellence and quality management systems have the power to transform entire organizations into lean, highly efficient cash flow machines that exceed customer expectations. While quality management systems, including API Spec Q1 or API Spec Q2, comprise different tiers and tools there are common methodologies for monitoring and improving quality within companies. Two common tools include standard operating instructions and quality auditing.

Standard Operating Instructions
Standardizing processes and systems is a critical step in quality assurance and enhancing operational efficiency. After benchmarking a process, the next step is to measure, analyze and improve it, leading to benefits for employees, customers and businesses. Writing a standard operating instruction is part of standardizing a process, so that subject matter experts along with management can analyze and improve it. These written instructions are either detailed or in an outline form, depending on the needs of employees and management.

Quality Auditing
Product, process and system audits improve the way individuals and teams function within organizations. These audits examine what the ideal process or system is relative to current state operations. This element of a quality management system is also closely tied with corrective action requests, which take a systematic approach to identifying and solving operational deficiencies. Independent audits related to efficiency and effectiveness have the power to drive quality and innovation in functional departments across organizations.

For additional information on quality management systems and the power of process excellence to improve your business, please contact us today.  System optimization can take your business to the next level, with the proper planning and professional support.

Happy Holidays!

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The foundation of a profitable petroleum company is sound training management. This is best achieved through a customized training management program and continuing education for managers. Effective training management programs should cover quality assurance, workplace safety, risk assessment, and the importance of ongoing education.
 
Key Areas of Focus to Cover for Training Management 
 
Designers of training management programs for companies in the petroleum industry realize that trainers are often solely responsible for ensuring that all company employees are effectively trained in the following areas: 
  • Compliance education
  • Workplace safety training
  • Petroleum sales techniques
  • Product characteristics
  • Quality assurance
  • Risk assessment and management
  • Finance and insurance solutions
  • Customer service skills
  • The need for continuing education
 
Accordingly, training management programs should be comprehensive in design to help managers achieve excellence in these areas. Managers, in turn, can use newly acquired information and skills to provide training to their staff. The end result is more competent employees and a higher level of customer satisfaction.
 
Critical Platform Design Components
 
Not all training management participants possess the same degree of experience and learning speed. Additionally, compliance training material can be dry, making it difficult to stimulate the interest of employees. Accordingly, an effective training management program should be flexible and should engage trainees. Effective platforms are typically marked by the following features:
  • Easy to access. People can participate in training at any time by accessing online program materials.
  • Flexible. Participants are able to receive training online using their device of choice.
  • Affordable. A training management program should be cost-effective and yield a strong ROI.
  • Engaging. Programs should incorporate a variety of media, such as photos, videos and interactive features.
  • Easy to monitor. Program operators can track training participation and monitor progress and completion.
  • Simple to update. The petroleum industry is changing every day and training management programs should be kept current.
 
The Importance of Ongoing Education for Training Managers 
 
The fields of medicine and law are notorious for emphasizing the importance of continuing education and training. Other industries, including the petroleum industry, have not kept pace in this area. This provides a significant opportunity for improvement, especially since training managers are often responsible for training senior sales staff and entry-level personnel. Participation in ongoing training will help your company gain an edge in the petroleum industry by arming your managers with the latest knowledge and tools to maximize profits. 
 
 
Choosing the Best Training Management Solution 
 
Selecting a training management solution that meets or exceeds all of the qualities outlined above can be challenging. Since 2007, Accupoint Software has been a global provider of management solutions that help companies streamline their training management and improve their efficiency.
 
Please contact us to find out how we can help you increase your company's profitability by enhancing your training management. We are delighted to provide you with a free demonstration of our innovative training management solutions and will answer any questions that you may have about our tools for success. We look forward to hearing from you!

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In the fast-paced world of oil and gas, a robust design review process is crucial for successful product launches and regulatory compliance. At Accupoint Software, we understand that while implementation details may vary, all successful design review programs share a common foundation. Today, we'll explore the four key stages of an effective design review process, essential for ensuring performance, safety, and compliance in oil and gas production.

1. Design Specification
This initial stage sets the foundation for your entire project. Here, we identify and document the critical criteria that will guide your design. This specification serves as a benchmark throughout the review process, ensuring that the final product aligns with your initial vision and requirements.

2. Design Review
At this stage, we conduct a thorough evaluation of the design against the product specification and existing concepts. Our process captures valuable information, including individual observations, suggestions, and recommendations. This comprehensive approach allows us to measure design outputs effectively and make informed decisions.

3. Design Verification
Before releasing any design to production, it's crucial to confirm that all detailed drawings and calculations have been meticulously reviewed and verified. This stage represents the final checkpoint in the design process before moving on to product validation.

4. Design Validation
The culmination of the design and engineering project, validation confirms that your product meets all specified requirements. This stage may involve various testing methods, including workshop tests, function tests, and field tests, ensuring that your product is ready for the demanding oil and gas environment.

At Accupoint Software, we're committed to helping you navigate the complex landscape of design review and verification. Our cutting-edge solutions are tailored to streamline your processes, enhance product control, and ensure regulatory compliance.

Experience the future of design review management in the oil and gas industry. Contact Accupoint Software today to discover how we can transform your design review process and drive operational excellence.
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Complying with the API Spec Q1 standard is critical to your business. Not only does it ensure that you are adhering to legal requirements for your company's products, but it also helps ensure that what you produce meets the needs of your customers. Document management is a critical component of the quality requirements governed by the Q1 standard.

Digital innovations in compliance management has streamlined this process and made it much easier for companies to comply. These flexible, cloud-based solutions make it simpler for companies to effectively manage the processes and document them, which provide benefits beyond meeting regulatory guidelines. This documentation and digital record keeping also makes identifying flaws in production processes and resource management easier to identify and correct.

Documentation for Q1 compliance serves three critical needs:

  • Information Communication - the level of organizational communication required will vary depending upon the structure of an organization and its products, but should focus on driving organizational awareness
  • Conformity Confirmation - when required, documentation provides a clear and detailed record of standards adherence
  • Knowledge Base - documentation makes it easier to track and replicate successful processes and procedures

While documentation has always been required to meet these goals, the manual nature of collecting the information was often a barrier to full and accurate documentation. In today's world, cloud-based web solutions have removed these barriers and simplified the steps required to meet the Q1 standard for both process management and documentation.

Finding the right management solution for your business is easier than it has ever been. Contact Accupoint software to find out how we can help streamline your Document and Procedure Management process.

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Manufacturing today has come a long way in ensuring quality product is going out to their customers. Both manufacturers and service supply organizations are expected to maintain high quality standards. This is especially true in the petroleum and natural gas industries. By implementing our up to date compliance solutions, one can be assured of attaining and maintaining this goal. Whether you are a small company or large, global or local, we have the solution for you.

A lot of changes have been made in the petroleum and natural gas industries; new standards have been set and by using our Quality Management System you can stay ahead of the pack. With an effective Quality Management System in place, you assure your customers that everything is being done to produce the highest quality product. It is a competitive field; you need to show your customers, you can give them what they need to stay on top.

You will find Accupoint's compliance solutions are easy to integrate with all of your customers’ requirements into one simple cloud based program that can be accessed from anywhere. PC, smart phone, tablet, its there! Whether in the office or on the run, everything you need is at your fingertips. Keeping up to date with any changes is important in maintaining high standards; with alerts and email notifications you can ensure costly mistakes are avoided. So, next time someone says "get your head out of the clouds" tell them you're working, in the cloud.

Please contact us and request a demo. We are more than happy to demonstrate what we have, and how our compliance solutions can help your business.


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Making sure your business is API Specification Q1 compliant is the first step in receiving your API Spec Q1 certification. Using a web-based technology to ensure that you are replicating quality management systems across all departments and personnel makes it easier to earn and maintain your certification.

How are you currently tracking your company’s performance against the Q1 requirements? If it’s all on paper and not computer-based, you run the risk of missing opportunities to document and standardize business practices to meet the standards. A web-based software simplifies tracking compliance and building it into organizational processes. And, because it’s web-based, there’s no need to purchase or maintain complicated hardware. Rolling out your new system does not need to be time consuming or hard.

When selecting a software, choose one that easily integrates with your existing technology infrastructure and applications. In today’s wired world, it’s also important to select a tool that is compatible with and accessible from your mobile devices. Being able to access the program and receive alerts and email notifications wherever you are minimizes the likelihood that critical updates will be missed or received late.

Because no two businesses are the same, the software must be flexible enough to customize. Being able to report against your metrics and key performance indicators improves organizational visibility. That visibility reduces the cost of effective quality control and constrained resources. And, it will allow your company to achieve higher customer satisfaction rates and shorter lifecycles for new product launches.

The benefits of API Specification Q1 compliance are clear. To make meeting the standard easier, contact us for a demo.


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Compliance is a major issue facing many businesses. This is especially true for organizations in the oil & natural gas industry.   In today’s competitive environment, a Quality Management System (QMS) is an absolute prerequisite for manufacturing and service supply organizations. If your business is facing the increasing pressure for API compliance, or you are trying to maintain and grow your business in the current downturn, you need to integrate a cloud based QMS solution to compete with current regulatory and customer demands. 

Quality is Competitive

Although many businesses look for quality management programs to merely meet compliance, the ideal solution for your business will make you more competitive, as well as compliant. Well-managed information is essential to compete in any industry, and quality management software's primary goal is to manage your information so that it is understandable and accessible by key players, wherever they may be.

From real-time reports to accurate understanding of KPIs, a quality management system takes the guesswork out of decision-making. Accurate and up-to-date information enables swift action on the part of your employees and management while limiting variation and surprises. With proper analytics and information management, your business can increase quality, cut costs and build a competitive edge. 

Integrate: Platforms, Users, and Locations

In the global economy, businesses are finding new ways to integrate people, technologies, and locations. With multiple locations or employees working in the field, there are multiple touch-points which your software needs to cover. Whether you have global manufacturing facilities or local repair technicians, both require that you manage jobs locally, and integrate with the entire organization via cloud based technologies. 

Competition is Demanding

Your software solutions must not only integrate across your organization, and enable you to compete within your industry, but also produce a quality management system which facilitates environmental, health and safety, and other regulatory compliance. 

Quality management has long been a bastion of the well-run business, but with the increasing customer and regulatory demands and to increase your competitive edge, your business needs to have a complete quality management system. Accupoint Software specializes in providing these solutions to businesses, contact us for more information about our comprehensive solutions to manage API requirements. 

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