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When it comes to quality management standards, complying with the latest revisions is key. A big change is underfoot in the standards world, with the release of the new ISO 9001 standard. The International Organization for Standardization (ISO) reviews all standards every five years to ensure they are up-to-date and comparable with the modern market, and since the latest ISO 9001 was released in 2008, a revision has been long-awaited.
However, there is no need to fret about a complete overhaul of your system; the 2015 update is just that - an update. The ISO reports that the main change with the new standard is a restructuring
"to make it easier to use in conjunction with other management system standards, with increased importance given to risk."
If your business is registered to the 2008 version of ISO 9001, you have a three year span to update your quality management system to the 2015 version. The new standard was just released in September of this year, meaning that you have until September of 2018 to fully integrate it into your quality management protocols. However, as with anything safety and quality related, it is better to update to this revised standard sooner rather than later.
More information on the new ISO 9001 standard can be found on the ISO's website, where you can watch a quick video outlining the main changes within the new standard.
If you have any questions on ISO 9001:2015 and how Accupoint can help you meet the new requirements, please contact us at 800.563.6250 or visit us at www.accupointsoftware.com.
However, there is no need to fret about a complete overhaul of your system; the 2015 update is just that - an update. The ISO reports that the main change with the new standard is a restructuring
"to make it easier to use in conjunction with other management system standards, with increased importance given to risk."
If your business is registered to the 2008 version of ISO 9001, you have a three year span to update your quality management system to the 2015 version. The new standard was just released in September of this year, meaning that you have until September of 2018 to fully integrate it into your quality management protocols. However, as with anything safety and quality related, it is better to update to this revised standard sooner rather than later.
More information on the new ISO 9001 standard can be found on the ISO's website, where you can watch a quick video outlining the main changes within the new standard.
If you have any questions on ISO 9001:2015 and how Accupoint can help you meet the new requirements, please contact us at 800.563.6250 or visit us at www.accupointsoftware.com.
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It's never a fun thing when somebody in your workplace experiences an accident on the job. Accidents and injuries happen in all industries that require a lot of physical work and stamina, and the petroleum industry is no exception. It's how we respond to an injury that makes all the difference in preventing future accidents.
Prompt injury reporting to OSHA is a regulatory requirement that must be taken care of as soon as possible. If the injury results in a fatality, you only have an eight-hour window of time to report the injury to OSHA. This is true even if the accident results in a fatality later on. All deaths within 30 days of a work-related incident must be reported.
Employers with more than ten employees and whose establishments are not classified as a partially exempt industry must record work-related injuries and illnesses using OSHA forms. These forms must be submitted within a very specific time frame.
If you are not exempt, you must record all work-related injuries and illnesses that result in time off from work, restricted work and even in transfers to another job, such as some time behind a desk instead of in the field. Any loss of consciousness or medical treatment beyond first aid must be recorded in company records and reported to OSHA.
Employers are also expected to record significant work-related injuries or illnesses that are diagnosed by a physicians or medical team, even if they don't cause time away from the job.
What does OSHA considered to be an injury? Pretty much anything: this includes cuts, sprains, broken bones, and amputations and of course anything requiring surgery. Work-related illnesses include both acute and chronic conditions, and usually involve long-term exposure to toxins and contaminants. These include skin diseases, respiratory disorders, and sometimes even poisoning such as solvent intoxication.
Some injuries are considered serious enough to merit reporting within 24 hours. These typically include work-related inpatient hospitalizations, amputations, and injuries resulting in the loss of an eye.
Regulatory requirements are often easy to meet when you're using an integrated reporting solution to manage the paperwork. For more information on how Accupoint can help streamline your injury reporting process, please contact us at 800.563.6250 or visit us at www.accupointsoftware.com.
Prompt injury reporting to OSHA is a regulatory requirement that must be taken care of as soon as possible. If the injury results in a fatality, you only have an eight-hour window of time to report the injury to OSHA. This is true even if the accident results in a fatality later on. All deaths within 30 days of a work-related incident must be reported.
Employers with more than ten employees and whose establishments are not classified as a partially exempt industry must record work-related injuries and illnesses using OSHA forms. These forms must be submitted within a very specific time frame.
If you are not exempt, you must record all work-related injuries and illnesses that result in time off from work, restricted work and even in transfers to another job, such as some time behind a desk instead of in the field. Any loss of consciousness or medical treatment beyond first aid must be recorded in company records and reported to OSHA.
Employers are also expected to record significant work-related injuries or illnesses that are diagnosed by a physicians or medical team, even if they don't cause time away from the job.
What does OSHA considered to be an injury? Pretty much anything: this includes cuts, sprains, broken bones, and amputations and of course anything requiring surgery. Work-related illnesses include both acute and chronic conditions, and usually involve long-term exposure to toxins and contaminants. These include skin diseases, respiratory disorders, and sometimes even poisoning such as solvent intoxication.
Some injuries are considered serious enough to merit reporting within 24 hours. These typically include work-related inpatient hospitalizations, amputations, and injuries resulting in the loss of an eye.
Regulatory requirements are often easy to meet when you're using an integrated reporting solution to manage the paperwork. For more information on how Accupoint can help streamline your injury reporting process, please contact us at 800.563.6250 or visit us at www.accupointsoftware.com.
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Business success and operational excellence rely on many things. Realistic and far-reaching company goals and the right business systems are key ingredients for this success. But at a more basic level, success is traced to one corporate asset: people.
The competency and dedication of an organization’s personnel are the biggest reasons for its success or failure, which is why the API Spec Q2 standard addresses the training and competency of personnel from the start. Training & competency is an important part of every successful organization’s mission, and the Q2 spec formalizes the development process. Documenting skill assessments and tracking training milestones ensures that a competent workforce remains focused on the quality of their actions and outcomes.
It makes sense; a well-trained employee will assess risk in a systematic and logical manner. This activity carries on through the service and process design review, and into contingency planning, where competency is critical for proper prevention, mitigation, and communication during an unplanned event.
The Q2 spec also requires tight controls on the supply chain and service quality planning functions. Trained personnel need to be competent in assessing suppliers, developing methods for qualification, controlling subcontractors, and documenting plans. The Q2 spec clearly defines requirements for quality management in these subjects for personnel to follow, as well as for preventive maintenance, change management, and other areas.
Success in these areas still comes down to one thing - people - personnel who know their functions, and understand their process. Accupoint’s SAM Q2 platform can help streamline all of the API Spec Q2 requirements, starting with training & competency. To learn more, please contact us.
The competency and dedication of an organization’s personnel are the biggest reasons for its success or failure, which is why the API Spec Q2 standard addresses the training and competency of personnel from the start. Training & competency is an important part of every successful organization’s mission, and the Q2 spec formalizes the development process. Documenting skill assessments and tracking training milestones ensures that a competent workforce remains focused on the quality of their actions and outcomes.
It makes sense; a well-trained employee will assess risk in a systematic and logical manner. This activity carries on through the service and process design review, and into contingency planning, where competency is critical for proper prevention, mitigation, and communication during an unplanned event.
The Q2 spec also requires tight controls on the supply chain and service quality planning functions. Trained personnel need to be competent in assessing suppliers, developing methods for qualification, controlling subcontractors, and documenting plans. The Q2 spec clearly defines requirements for quality management in these subjects for personnel to follow, as well as for preventive maintenance, change management, and other areas.
Success in these areas still comes down to one thing - people - personnel who know their functions, and understand their process. Accupoint’s SAM Q2 platform can help streamline all of the API Spec Q2 requirements, starting with training & competency. To learn more, please contact us.
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What business doesn't want to function at maximum capacity? Achieving operational excellence is a goal of most organizations. But, the desire to achieve it must be married to a clear plan for doing so.
Companies obtain operational excellence when company principles, systems and business tools are aligned with a goal of realizing sustainable improvements against business critical KPIs (key performance indicators). Leveraging your compliance management software for this purpose can improve your ability to achieve it.
Obviously, being in compliance with industry and government regulatory guidelines is a critical component of organizational excellence. Having a tool that you can leverage to capture compliance with these guidelines and identify areas of improvement helps move you closer to your goal. Because compliance management software is able to capture and track the manual systems and business processes that drive revenue, it is a viable tool for monitoring the KPIs that impact operational excellence.
This benefit is important because it eliminates the need for implementing another system and dedicating additional resources to track progress against this goal. Also, because quality assurance and systematic thinking are key attributes of a successful approach to operational excellence, the tool can be configured to track and report against each element that drives a business to organizational success.
To learn more about how Accupoint can assist you in your pursuit of operational excellence, please contact us at 800.563.6250 or www.accupointsoftware.com.
Companies obtain operational excellence when company principles, systems and business tools are aligned with a goal of realizing sustainable improvements against business critical KPIs (key performance indicators). Leveraging your compliance management software for this purpose can improve your ability to achieve it.
Obviously, being in compliance with industry and government regulatory guidelines is a critical component of organizational excellence. Having a tool that you can leverage to capture compliance with these guidelines and identify areas of improvement helps move you closer to your goal. Because compliance management software is able to capture and track the manual systems and business processes that drive revenue, it is a viable tool for monitoring the KPIs that impact operational excellence.
This benefit is important because it eliminates the need for implementing another system and dedicating additional resources to track progress against this goal. Also, because quality assurance and systematic thinking are key attributes of a successful approach to operational excellence, the tool can be configured to track and report against each element that drives a business to organizational success.
To learn more about how Accupoint can assist you in your pursuit of operational excellence, please contact us at 800.563.6250 or www.accupointsoftware.com.
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Visitors to public buildings pose a substantial security risk. This affects the oil & gas industry as much as any federal facility. A smart company can reduce that risk, however, by managing its visitors.
Some visitor management systems are "low-tech"; that is, the person signs her name, the time she enters the building, what office/employee she will visit, and signs out when leaving the building - all done using pen and paper.
The most successful visitor management relies on computerized systems to confirm visitor identity, conduct background checks, confirm security clearances and otherwise obtain information with regard to the person that may affect his or her ability to visit or that impacts the company.
To be successful, a visitor management system should combine security checks with access control. The low-tech method used keys, key cards, and badges to limit access to sensitive areas. Comprehensive visitor management systems now use smart software technology and web-based programs able to document a visitor's whereabouts in the building and track building usage by specific visitors. Some include registration through a portal before the visit. This technique helps the business check the identity and security clearance to fast-track the visitor when he arrives. The visitor management process begins several days before the actual visit and isn't completed until after the visit is over and all information analyzed.
For more information on how Accupoint’s solutions can help you manage your visitor management process, visit www.accupointsoftware.com or call us at (800) 563-6250. We always appreciate the opportunity to share information on systems that can help your business become more efficient and positioned to meet global business standards.
Some visitor management systems are "low-tech"; that is, the person signs her name, the time she enters the building, what office/employee she will visit, and signs out when leaving the building - all done using pen and paper.
The most successful visitor management relies on computerized systems to confirm visitor identity, conduct background checks, confirm security clearances and otherwise obtain information with regard to the person that may affect his or her ability to visit or that impacts the company.
To be successful, a visitor management system should combine security checks with access control. The low-tech method used keys, key cards, and badges to limit access to sensitive areas. Comprehensive visitor management systems now use smart software technology and web-based programs able to document a visitor's whereabouts in the building and track building usage by specific visitors. Some include registration through a portal before the visit. This technique helps the business check the identity and security clearance to fast-track the visitor when he arrives. The visitor management process begins several days before the actual visit and isn't completed until after the visit is over and all information analyzed.
For more information on how Accupoint’s solutions can help you manage your visitor management process, visit www.accupointsoftware.com or call us at (800) 563-6250. We always appreciate the opportunity to share information on systems that can help your business become more efficient and positioned to meet global business standards.
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03/02/2006, 07/26/2010, and 05/19/2015. To the average person, these dates mean birthdays, anniversaries, birth and deaths. But to the petroleum industry, these are considered some of the costliest failures of quality management in recent petroleum history.
Prudhoe Bay, Alaska (March 2, 2006): Because of lack of maintenance, cracks in a pipeline spilled 843,000 gallons of petroleum, devastated pristine landscapes, killed wildlife and made people sick.
Final cost: $500 million.
Kalamazoo River, Michigan (July 26, 2010): Lack of maintenance caused a pipeline rupture that spilled 267,000 gallons of petroleum spilled into the Kalamazoo River.
Final cost: $800 million
Refugio, California (May 19, 2015): The decision not to install a simple shutoff valve caused the decimation of local wildlife, contaminated beaches and will continue to affect ocean life for many years to come.
Final cost: Yet to be determined
As you know, there are many other incidents within the industry where the question of adequate detection and mitigation could have reduced the impact of the incident. In fact, at a very basic level and according to the API Spec Q2 standard, your risk assessment and management should “control risk throughout the execution of a service.” In order to maintain compliance, your procedure should:
In short, managing risk requires proactive and preventive measures to protect your organization’s and customer’s interests. Detection and mitigation of risk potential should be at the core of your total risk assessment strategy.
For more information on how Accupoint’s solutions can help you manage your risk assessment process, visit www.accupointsoftware.com or call us at 800.563.6250.
Prudhoe Bay, Alaska (March 2, 2006): Because of lack of maintenance, cracks in a pipeline spilled 843,000 gallons of petroleum, devastated pristine landscapes, killed wildlife and made people sick.
Final cost: $500 million.
Kalamazoo River, Michigan (July 26, 2010): Lack of maintenance caused a pipeline rupture that spilled 267,000 gallons of petroleum spilled into the Kalamazoo River.
Final cost: $800 million
Refugio, California (May 19, 2015): The decision not to install a simple shutoff valve caused the decimation of local wildlife, contaminated beaches and will continue to affect ocean life for many years to come.
Final cost: Yet to be determined
As you know, there are many other incidents within the industry where the question of adequate detection and mitigation could have reduced the impact of the incident. In fact, at a very basic level and according to the API Spec Q2 standard, your risk assessment and management should “control risk throughout the execution of a service.” In order to maintain compliance, your procedure should:
- Identify risks (potential or real) associated with services and service-related products;
- Identify and use risk management tools and techniques;
- Select, communicate and implement the mitigation or preventive control measures to reduce or avoid exposure to loss; and
- Notify the customer of remaining risks that may impact the service.
In short, managing risk requires proactive and preventive measures to protect your organization’s and customer’s interests. Detection and mitigation of risk potential should be at the core of your total risk assessment strategy.
For more information on how Accupoint’s solutions can help you manage your risk assessment process, visit www.accupointsoftware.com or call us at 800.563.6250.
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Training increases the knowledge base of employees, increasing performance and positively impacting the bottom line. However, training is becoming very complex with the growth in technology and learning styles. Understanding the needs of your business and employees is crucial in having effective training.
To that end, we have listed 4 best practices to help improve your training process:
For more information on how Acupoint can help your organization meet the needs of API Spec Q2’s Training and Competency requirements, give us a call at 800.563.6250 or click here for more information.
To that end, we have listed 4 best practices to help improve your training process:
- Set Clear Goals: Regardless of the teaching methods implemented for your training, setting precise goals is a must. Clear goals demonstrate the outcome of the training session, ensuring business trainers stay on track and employees understand where they are heading.
- Offer Several Learning Methods: Studies have discovered the many learning styles used by individuals to increase understanding. The complexity of the mind reflects the uniqueness of every human being; however, this can be a difficult aspect to manage when providing a training session. In order to ensure training is effective, it is crucial to choose a method which reflects what needs to be taught and offers many learning opportunities for the employees. For example, use an oral presentation while also engaging the learnings through writing or hands on activities.
- Give Coaching: After a training session, offer the employees coaching to keep new skills sharp and to clarify confusions. Through coaching, the new skills can be enhanced without another in-depth training session. To increase the acceptance of continued learning, foster a love of learning in your business by highlighting the importance and value of learning to their personal goals within the business.
- Provide Orientation: Providing an orientation to your new employees allows the employees to feel comfortable starting their new job while also presenting the needed skills. Orientation provides bonding with co-workers and supervisors, creating an atmosphere of respect. Providing key information and training before an employee begins also fosters the love of learning to opening the door for future coaching.
For more information on how Acupoint can help your organization meet the needs of API Spec Q2’s Training and Competency requirements, give us a call at 800.563.6250 or click here for more information.
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Complying with the API Spec Q1 standard is critical to your business. Not only does it ensure that you are adhering to legal requirements for your company's products, but it also helps ensure that what you produce meets the needs of your customers. Document management is a critical component of the quality requirements governed by the Q1 standard.
Digital innovations in compliance management has streamlined this process and made it much easier for companies to comply. These flexible, cloud-based solutions make it simpler for companies to effectively manage the processes and document them, which provide benefits beyond meeting regulatory guidelines. This documentation and digital record keeping also makes identifying flaws in production processes and resource management easier to identify and correct.
Documentation for Q1 compliance serves three critical needs:
While documentation has always been required to meet these goals, the manual nature of collecting the information was often a barrier to full and accurate documentation. In today's world, cloud-based web solutions have removed these barriers and simplified the steps required to meet the Q1 standard for both process management and documentation.
Finding the right management solution for your business is easier than it has ever been. Contact Accupoint software to find out how we can help streamline your Document and Procedure Management process.
Digital innovations in compliance management has streamlined this process and made it much easier for companies to comply. These flexible, cloud-based solutions make it simpler for companies to effectively manage the processes and document them, which provide benefits beyond meeting regulatory guidelines. This documentation and digital record keeping also makes identifying flaws in production processes and resource management easier to identify and correct.
Documentation for Q1 compliance serves three critical needs:
- Information Communication - the level of organizational communication required will vary depending upon the structure of an organization and its products, but should focus on driving organizational awareness
- Conformity Confirmation - when required, documentation provides a clear and detailed record of standards adherence
- Knowledge Base - documentation makes it easier to track and replicate successful processes and procedures
While documentation has always been required to meet these goals, the manual nature of collecting the information was often a barrier to full and accurate documentation. In today's world, cloud-based web solutions have removed these barriers and simplified the steps required to meet the Q1 standard for both process management and documentation.
Finding the right management solution for your business is easier than it has ever been. Contact Accupoint software to find out how we can help streamline your Document and Procedure Management process.
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In the largest corporate settlement in U.S. history, British Petroleum has agreed to pay up to $18.7 billion to the federal government and five states. When added to the $43.8 billion BP had already set aside for cleanup costs and civil and criminal penalties, its total pretax charge amounts to $53.8 billion.
Formulated with the recognition that preventive maintenance might have avoided the failure of a cement seal which caused the oil spill, API Spec Q2 requires that all organizations involved in the oil and gas industry document their "procedure for establishment of a preventive maintenance, inspection, and test program (PMITP)." A thorough documentation of any PMITP should address process, procedure, and work instructions.
The main difference between process and procedure is the level of detail. Process is high level and operates across the organization's varying functions. Processes lay out what needs to be done and when. A process should consist of a trigger, or starting event, and a terminator, or end result, that accomplishes a desired result. Processes are usually documented using a diagram or flow chart.
While processes are cross-functional and too high level for staff to perform on a day-to-day basis, procedures reside at a lower level and contain detailed descriptions of how the work is to be done and who is responsible. In other words, procedures break process down into steps. They are usually depicted in step-by-step order.
Work instructions are specific and detail exactly how each task is to be done. Work instructions can be thought of as a subdivision of procedures in that they refer to a single role whereas procedures describe instructions for several roles in the organization.
To learn how Accupoint Quality Management Systems Software can provide solutions to help you implement and document a PMITP, contact us.
Formulated with the recognition that preventive maintenance might have avoided the failure of a cement seal which caused the oil spill, API Spec Q2 requires that all organizations involved in the oil and gas industry document their "procedure for establishment of a preventive maintenance, inspection, and test program (PMITP)." A thorough documentation of any PMITP should address process, procedure, and work instructions.
The main difference between process and procedure is the level of detail. Process is high level and operates across the organization's varying functions. Processes lay out what needs to be done and when. A process should consist of a trigger, or starting event, and a terminator, or end result, that accomplishes a desired result. Processes are usually documented using a diagram or flow chart.
While processes are cross-functional and too high level for staff to perform on a day-to-day basis, procedures reside at a lower level and contain detailed descriptions of how the work is to be done and who is responsible. In other words, procedures break process down into steps. They are usually depicted in step-by-step order.
Work instructions are specific and detail exactly how each task is to be done. Work instructions can be thought of as a subdivision of procedures in that they refer to a single role whereas procedures describe instructions for several roles in the organization.
To learn how Accupoint Quality Management Systems Software can provide solutions to help you implement and document a PMITP, contact us.
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As you know, “The Great Crew Change” refers to the disruptions within the oil and gas industry as workers are retiring and leaving a large gap in experience and knowledge. The inevitable loss of talent is alarming because as the aging workforce exits, qualified industry workers are few and there currently is an insufficient pool of talent to draw from.
Additionally impacting the talent shortage, is the fact that the industry has had to streamline its workforce in order to remain competitive financially within the global market. All of this equals a talent shortage like none other in recent memory.
Industry leaders need solutions to ensure their organization’s knowledge base is maintained during this Great Crew Change. Actual experience is different than theoretical knowledge, so management will need to integrate new talent and technology to competitively deliver products and services.
Here a couple of statistics to help illustrate the point:
1. Ninety percent of oil and gas executives know talent shortage is an issue. But, knowledge isn’t enough. What are you going to do with that knowledge? Will you be proactive or reactive in implementing a solution?
2. Fifty percent of the workforce is retiring within the next five to seven years. That only leaves half of your seasoned and knowledgeable workforce. Who is going to replace your other half?
3. There’s a huge demographic gap in the industry of workers aged between 35 and 55+ in years. That’s a span of twenty years, and it can affect the way you do business. How are your workers communicating with each other? Do you have a universal system that is user-friendly to all of your workers?
4. Two workers retire as one new employee enters the workforce. Are you doubling up on your hiring and training efforts? How are you transferring your knowledge base from the seasoned worker to the new worker? Do you have the tools to make sure you have an efficient and accurate transfer?
The Solution
So what’s the solution? Technology can help the industry transition efficiently and effectively during this change. Specifically, many organizations are adopting web-based technology solutions to protect established knowledge reserves.
One way web-based technology helps businesses do more with less, is that it offers an efficient transfer of information among workers who may be stationed remotely or may have diverse geographical locations.
Another benefit of web-based solutions is that it ensures protection of valuable information while allowing for real time updates so you can serve your customers efficiently. Web-based solutions are especially effective in knowledge management and communication because any authorized worker can access the information he needs 24/7 and share it as necessary.
Lastly, web-based solutions are valuable to your business because this is a form of technology that attracts the younger workforce. The younger generation has grown up with technology and is skilled in its use. This fact could offer your organization a win/win training solution because it narrows the experience gap as knowledge is transferred.
Going Forward
The bottom line is that all of these points affect your bottom line. Web-based solutions can appear to be a luxury to decision makers who are responsible for budget decisions. However, the fact remains that once your solution is in place, the returns on your investment are measurable and offer the peace of mind of protecting your organizational knowledge base. Being proactive in the transfer of your knowledge base is the best solution to the Great Crew Change problem.
Additionally impacting the talent shortage, is the fact that the industry has had to streamline its workforce in order to remain competitive financially within the global market. All of this equals a talent shortage like none other in recent memory.
Industry leaders need solutions to ensure their organization’s knowledge base is maintained during this Great Crew Change. Actual experience is different than theoretical knowledge, so management will need to integrate new talent and technology to competitively deliver products and services.
Here a couple of statistics to help illustrate the point:
1. Ninety percent of oil and gas executives know talent shortage is an issue. But, knowledge isn’t enough. What are you going to do with that knowledge? Will you be proactive or reactive in implementing a solution?
2. Fifty percent of the workforce is retiring within the next five to seven years. That only leaves half of your seasoned and knowledgeable workforce. Who is going to replace your other half?
3. There’s a huge demographic gap in the industry of workers aged between 35 and 55+ in years. That’s a span of twenty years, and it can affect the way you do business. How are your workers communicating with each other? Do you have a universal system that is user-friendly to all of your workers?
4. Two workers retire as one new employee enters the workforce. Are you doubling up on your hiring and training efforts? How are you transferring your knowledge base from the seasoned worker to the new worker? Do you have the tools to make sure you have an efficient and accurate transfer?
The Solution
So what’s the solution? Technology can help the industry transition efficiently and effectively during this change. Specifically, many organizations are adopting web-based technology solutions to protect established knowledge reserves.
One way web-based technology helps businesses do more with less, is that it offers an efficient transfer of information among workers who may be stationed remotely or may have diverse geographical locations.
Another benefit of web-based solutions is that it ensures protection of valuable information while allowing for real time updates so you can serve your customers efficiently. Web-based solutions are especially effective in knowledge management and communication because any authorized worker can access the information he needs 24/7 and share it as necessary.
Lastly, web-based solutions are valuable to your business because this is a form of technology that attracts the younger workforce. The younger generation has grown up with technology and is skilled in its use. This fact could offer your organization a win/win training solution because it narrows the experience gap as knowledge is transferred.
Going Forward
The bottom line is that all of these points affect your bottom line. Web-based solutions can appear to be a luxury to decision makers who are responsible for budget decisions. However, the fact remains that once your solution is in place, the returns on your investment are measurable and offer the peace of mind of protecting your organizational knowledge base. Being proactive in the transfer of your knowledge base is the best solution to the Great Crew Change problem.
