Service supply organizations are always seeking to optimize, by improving customer relationships for greater revenue and cost reductions. The constant demands, adjustments and upkeep of customers requires a more formalized way to compare and service them. That is why customer benchmarking is so key.  In today’s post, we will examine a few factors that demonstrate the power and influence of customer benchmarking.

First, customer benchmarking demonstrates the costs and services that each customer is accumulating. It logs every customer interaction and the services provided to them, whether it is in the initial contract or not.  This helps to determine the total cost for delivering your product or service to the customer.

Second, customer benchmarking helps to determine the true price of your product or service. A comprehensive software solution can isolate the amount of product and the price that is actually received from the customer. This helps to clarify the true value of the customer when compared to the cost of services.

Finally, you use benchmarking tools to determine the satisfaction and feedback of the customer. The tool automatically sends a survey to key stakeholders at the client company. The survey results are tabulated and provide feedback to provide continual improvement efforts. The data helps managers at your company understand how the customer truly feels about your performance. It also compares the feedback across all the customers to get a true sense of the most loyal and the least loyal accounts. 

Accupoint’s solution family has helped many firms benchmark customers, improve satisfaction and meet compliance standards, leading to greater revenue and less costs. For more information about how Accupoint Software can help streamline the management of your customer benchmarking program, please contact us today.

Accupoint Software  is excited to announce the release of our Version 5 platform.  The V5 platform has a multitude of exciting new features and functionality, including:

• Responsive User Interface (UI)
• Streamlined Menu Navigation (Desktop & Mobile)
• Expanded Module Functionality
• Improved Mobile Device Performance
• Expanded Reporting Options
• Access to Interactive Safety Training Video Library
• Access to Interactive SOP creation capabilities
• Improved Desktop Menu Layout
• Optimized for all major browsers (Chrome, Firefox, IE & Safari)
• Enhanced instance security protocols
• Streamlined Database structure
• HTML Report Functionality
  • Generate and save reports to HTML, MS Word or PDF
  • Customized Logo Display on Reports
• Refinements to modules, including:
  • Vendor Certifications
  • Associate Management
  • Curriculum Management
  • Incident Management
  • Service Quality Plan
  • Asset Management

If you have any questions or require additional information about the Version 5 release, please feel free to contact us.