The new API Spec Q2 standard requires Service Supply Organizations to develop a Service Quality Plan to control the execution of the service or the use of a service related product (SRP). As part of the plan documentation, we are required to identify project deliverables, as well as customer deliverables. Distinguishing the two terms can create some confusion, so we would like to define and differentiate between the two in today’s post.
Let’s start with project deliverables. This is the list of all activities that are required to develop the project but aren’t necessarily the deliverables required by the contract. This includes activities like sketches, models, training, calculations, and so on that allow you to produce the customer deliverable. It is important to have a detailed list of project deliverables to calculate the time, cost, and/or resources required to provide the service.
On the other hand, customer deliverables are activities that must be satisfied and are used to make payment, or monitor project progress. A simple example, not related to the oil and gas industry, would be the production of an automobile. The customer wants your organization to build a car and gives you all of the required specifications including color, accessories and horsepower specifications. In order to fulfill the customer requirements, you must complete the production of the car to the specifications.
However, there are a variety of project deliverables you must complete in order to make the car. This includes planning, materials, labor, machinery and sub-components required to develop and manufacture the car. To summarize, customer deliverables are what you get paid for, and project deliverables define how you produce what you get paid for.
For more information on how Accupoint’s cloud-based quality management systems can help your organizations handle the documentation of deliverables, visit www.accupointsoftware.com or call us toll free at 800.563.6250!
Accupoint Software's training and consulting partner, Wollam Petroleum Advisory Group (WPAG) has announced the launch of the PetroWise™ Virtual Classroom.
In Q1 of 2015, WPAG will launch the Petrowise platform allowing WPAG to deliver the world’s best training to companies around the globe via a web interface, eliminating the need for travel.
The platform is superior to traditional teaching methods, and has more interaction, controls and security while using live API-U approved instructors. WPAG has spared no expense to ensure that the Industry has the absolute best training experience while ensuring employee competencies.
To find out more about the new platform, contact WPAG at www.wollampag.com or Accupoint Software at www.accupointsoftware.com.
Happy and satisfied customers are the lifeblood of your business. Everybody knows that, but did you know that customer satisfaction should be built into your quality management system (QMS).
When you think about it, quality performance is first and foremost about meeting the needs and expectations of the customer. Therefore, we need to expand our definition of quality management to include customer satisfaction as a means of improving performance over the long term.
The following chart helps to illustrate the concept:
A comprehensive QMS should include components for monitoring and measuring customer feedback. It should contain effective procedures for the receipt, logging, evaluation, investigation & reporting of all issues raised by the customer. The results of this analysis should then be used as a driver for designing and implementing improvements to your system.
For more information on integrating customer satisfaction into your Quality management program, contact the Accupoint team toll-free at 800-563-6250 or visit us on the web at www.accupointsoftware.com