Many companies do a great job communicating with shareholders and customers but fail when communicating with their own employees. When done properly, good internal communication can help employees understand a company's purpose and goals as well as the proper methods and practices.
But to effectively communicate with employees, you first must learn how to listen to them. Give employees the opportunity to respond to your company's communications--to comment, ask questions, and to make suggestions. A willingness to listen and integrate employee feedback builds trust. In time, employees are more likely to come on board and buy into company policies and directives.
Another great asset in building strong communication is the use of multiple methods. Everyone receives and processes information differently. Depending upon the individual, some methods will work better than others. A combination of newsletters, bulletin boards, e-mails, online blogs, social media sites, and texts all come together to form a much more effective communication process. A visual approach to communication has also proven to be highly effective.
When combined with the obvious, but sometimes missing components of honesty and consistency, the results of a great communication process begins to work it's way through the company. Employees are more likely to integrate the message into their daily practices, share feedback, and become a more motivated team member. The end result is a better workplace environment, employees that are a great source of public relations as they share positive experiences with those outside the company, and eventually, a better end product for your customers.
To learn more about how Accupoint's solutions can help improve your internal communications process, visit us at accupointsoftware.com or call toll-free 800.563.6250.