Communication Requirements in API Q2

With API Q2 looming, it is crucial that we continue to uncover what it means to oil and gas service providers. An addition that I am paying close attention to is the communication requirement of the new specification. Both internal and external communications will require greater control in order to become compliant with Q2.
 
Establishing an internal communication process is equally as important to service providers as developing compliant service processes. The API Q2 guidelines for internal communication outline the steps necessary to maintain processes that ensure customer and other requirements are communicated to the relevant parties within a service organization. Appropriate levels of the organization must also be alerted when data analysis results are obtained. These controlled processes are not just about compliance but also about reducing misunderstandings and miscommunication within an organization.
 
Communicating with contractors and customers is a necessary ingredient for successful organizations. API Q2 stresses open communication with external parties to confirm that the requirements are understood and that risk is mitigated throughout the execution of services.
 
Some of these services include:

• Execution of inquiries, contracts, or handling and amendments
• Service Quality Plans
• Addressing feedback and complaints 

Communication, whether internal and external, can make or break an organization. Implementing the API Q2 communication guidelines enables continued business with the major industry players, as well as improved functionality throughout the organization.
 
Click here to learn more about how Accupoint’s SaM solution can help you manage the API Q2 Spec Communications Requirements.