API Spec Q2 mandates that service organizations have a plan in place to manage contingencies. The requirement states “The organization shall maintain a documented procedure for contingency planning. The procedure shall include incident and disruption prevention and mitigation measures. Contingency planning shall be integrated into services and supporting processes between the organization, its suppliers and the customer.”
So, what does that mean to you?
As an organization, you are required to anticipate issues and ensure that the appropriate plans are in place. You also need to provide proof (documentation) that these plans exist.
It is important to remember that these contingency plans are not static in nature. They require revisions in order to effectively minimize a disruption in service, which is the whole reason for the requirement. In order for the plan to be effective, employees need to be aware of their responsibilities in the event of a disruption.
Managing these contingency plans is just as important as developing them. The best way to manage these plans is to store them within a reliable and accessible system. Accupoint offers solutions that allow you to effectively manage your important documents and retrieve them on a moment’s notice.
For more information on how to manage your contingency plans, visit accupointsoftware.com or call (800)563-6250.