Handling Nonconformities in API Q2

Quality is crucial in the oil and gas industry. We are constantly adjusting and readjusting in order to improve our products and services. But even with this improvement, nonconformities will happen. So, in order to act responsibly, we must have plans in place when nonconformities occur.  
 
The impending API Q2 Specification highlights controlling nonconformities. API Q2 stresses that your organization identifies responsible parties and have the proper procedures in place for tracking nonconformities in services or service-related products (SRP). When responding to these nonconformities it is important that you treat each incident appropriately and that the effect on the service performance is analyzed thoroughly.
 
Nonconformities should be handled in the following order:
1. Make a correction, or;
2. If correcting the issue is not possible, stop using the service-related product, or;
3. If neither option is acceptable, request a waiver or deviation from the customer. 

Once you have identified and corrected the nonconformity, with CAPAs (if required) you need verify the action was effective. Throughout this process, you need to document required changes and communicate, if applicable, the information with your customer and other interested parties.
 
Control of nonconformities and related impacts are a focus of the new standard and it is important to manage the process in order to be in compliance with the requirements of API Q2.