QMS & Customer Perception

​​The goal of any quality management program is to improve product or service delivery and meet or exceed the expectations of your customer.  In today’s post we would like to focus on the topic of how quality management and customer perception are related. 

Your customer's perception of you and their corresponding satisfaction level can make or break your company. Customer satisfaction is the major focus of any QHSE program. ​

​As such, here are five components that are integral to a successful quality management system:
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1. The ability to obtain a real-time view of information from across every aspect of your operation.
2. Records and evidence of adherence to the strictest compliance requirements.
3. Company mindset throughout the organization to prevent errors and recalls while reducing inefficiency.
4. Easy collection and access to quality management information without slowing down or hindering operations.
5. Ability to instantly analyze all data to drive continuous improvement efforts.

The ability to access and then make decisions based on up-to-date information is one of the best ways to demonstrate to customers the steps you are taking to improve your product quality and delivery performance.  You will find this functionality and more contained in Accupoint Software’s intuitive web-based quality management platforms.  With Accupoint, you can achieve sustainable improvements to cost, efficiency, up-time, safety, and profitability.
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For more information on how Accupoint Software can help positively impact customer perception, we invite you to contact us today to discuss specifics.