In recent years, a number of well-known companies have experienced high profile quality defects. These defects have led to negative media attention, impacting the public perception and financial health of the organizations. In looking for the root cause of these quality defects, it is important that to remember that the results are always a combination of process as well as management failures. Ultimately, management is the driver of the corporate quality culture.
As a result of these failures, management teams are starting to realize that quality not only comes from processes and equipment, but from motivated workers as well. Companies are finally embracing the idea that quality is everyone’s responsibility. Every level of the organization, from the CEO to the new hire on the floor, has a responsibility for the success or failure of the Quality Management System.
And while progress is being made, still more work needs to be done. Talk is cheap, and management’s message that “people are the lifeblood of the organization” needs to be backed up with tangible actions. Empowering employees with more responsibility in the quality of the product or service, makes good financial sense and goes a long way towards establishing a corporate culture where quality is an essential element of the overall business strategy. It also leads to employee engagement and accountability.
People fundamentally want to be acknowledged and appreciated for their contribution to the organization. They want to take pride in a job well done and be successful. Companies that encourage this culture are sure to outperform their competition.
To learn how Accupoint’s flexible QMS solutions can help impact your organization's quality culture, visit www.accupointsoftware.com or call us toll-free at 800.563.6250!