Service Quality Plans in Spec Q2

The new API Spec Q2 standard demands a risk-based approach to quality management. One area we see this translated to is the Service Quality Plan requirement (5.7.2) . Service supply organizations are required to develop a quality plan to control the execution of service or the use of service related product.

Service Quality Plan should include provisions for all of the following items:

1. Risk Identification and Management: Document steps to identify and mitigate risk, both real and        potential.
2. Forms and Reports:  Identify all relevant documents and records of the project.   Detail the relevant revision for each procedure, specification, or other document used in each activity.
3. Quality Checkpoints: Document quality checkpoints of the project and identify the owner of those checkpoints.
4. Project Deliverables: Identify of the required deliverables of the project.
5. Contingency Planning: Identify anticipated problems and develop plan to minimize the negative effects.
6. Customer Requirements: Document all customer requirements mandated by contract.
7. Services & SRP: Identify all critical services and applicable service-related product.
8. Project Objectives: Define project (contract) objectives.
9. External Services: Identify external services and service providers.
10. Equipment and Monitoring: Document service equipment and monitoring devices required for contract execution.

The Service Quality Plan needs to be updated and approved when a change takes place. In addition, when required by contract, the Service Quality plan and any applicable revisions may need to be communicated with your end customer.

The goal of the Service Quality Plan is to ensure that the project details are defined and communicated with all stakeholders in order to minimize risk and eliminate operational downtime.

For more information on how Accupoint’s flexible, cloud-based solutions can help your organization automate the development of service quality plan documentation, visit www.accupointsoftware.com or call us toll-free at (800) 563-6250.