Accupoint Software

  • Home
  • Software
    • API Spec Q1 QMS Software
    • API Spec Q2 QMS Software
    • API Q1 | Q2 QMS Software
    • ISO 9001 QMS Software
    • Renewable Energy Software
    • PSM Software
    • Workflow Management Software
    • Knowledge Management Software
  • Services
    • Support Services
    • Consulting & Training
    • Mobile Apps
  • Pricing
  • About Us
    • Company
    • Partner Programs
    • Contact Us
  • Resources
    • Blog
    • Client Resources
  • Home
  • Software
    • API Spec Q1 QMS Software
    • API Spec Q2 QMS Software
    • API Q1 | Q2 QMS Software
    • ISO 9001 QMS Software
    • Renewable Energy Software
    • PSM Software
    • Workflow Management Software
    • Knowledge Management Software
  • Services
    • Support Services
    • Consulting & Training
    • Mobile Apps
  • Pricing
  • About Us
    • Company
    • Partner Programs
    • Contact Us
  • Resources
    • Blog
    • Client Resources

The Benefits of Using Net Promoter Score

5/10/2018

 
The Net Promoter Score (NPS) can be a great tool to improve the customer satisfaction of your business. It can also help to expand your customer base. NPS is a simple process, but the effects can have a significant impact on your business. Let's look at the advantages of NPS.

1. The NPS Process Is Customer Friendly

How likely is it you would recommend us to a friend or colleague?   Determining the NPS requires only asking the single question above. When you ask it, the customer responds with a range from 0 (not at all) to 10 (extremely likely.)  It requires minimal effort on their part.   By asking only a single question, the customer is more likely to take the time to give an answer. The last thing you want to do is to burden your customers with an exhaustive survey. Since they are not, the customer will provide accurate information and still leave in a good mood.

2. NPS Provides a Target for Focusing Customer Relations Efforts

NPS gives a clear picture of how customers view your products and services. People tend to be conservative when it comes to making a recommendation. By asking this question, you can get a good measure of the customer's satisfaction.   Once you have the measurement in place, it gives you a clear goal to focus on while you try to raise it. The goal should be to move all the detractors (those with a score of 0 to 6) to a passive level (7 or 8.)  And you should, in turn, move all the passives you can to promoters (9 or 10.) Promoters can do incredible things for your business when it comes to getting the word out.

3. NPS Can Reduce the Cost of Customer Acquisition

The best way of increasing a customer base is by word of mouth. Since the NPS is a direct measure of how likely this is to happen, it gives you a very focused metric on which to improve. You will want to nurture low scoring customers. Doing this will increase the likelihood of future product and service recommendations.   Taking care of low scoring customers will also help to keep them coming back for more business. Every saved customer relationship is one you don't have to pay to replace later. This can have a positive impact your bottom line.   The NPS can be a simple yet powerful tool in customer relations for your business. 
 
Contact us today for more information on how Accupoint Software can help streamline your customer bench-marking process.

Comments are closed.

    Archives

    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013


Accupoint Software Links

Oil and Gas QMS Software

  • InterLink  | API Spec Q1 Solution
  • SAM | API Spec Q2 Solution
  • Acurx | Integrated API Spec Q1 + Q2 Solution​
  • OpX | Process Safety Management Solution

Renewable ENERGY QMS Software

  • Energia | Renewable Energy QMS Solution

Manufacturing QMS Software

  • ​OpLink | Integrated ISO 9001 Solution

Workflow Management SOftware​

  • Propel | Workflow Management Solution
  • MPX | Mobile Application Development

KNOWLEDGE MANAGEMENT SOFTWARE

  • Volta | Knowledge Management Solution
Vertical Divider
About Us
​Accupoint Software is a global provider of innovative quality management systems.  Our integrated QMS solution family expands operational awareness, improves efficiency and helps manage today's complex regulatory and customer requirements.

Contact Us
API Spec Q1 and API Spec Q2 Software Solutions
Quality Management Consulting Services
Vertical Divider
​PO Box 361
​Canfield, Ohio 44406
Phone: 800.563.6250

Copyright © 2021.  Accupoint Software Development, LLC. API Spec Q1, API Spec Q2 and ISO 9001 Quality Management Software for the Energy Industry.