Understanding KPIs

Key Performance Indicators (KPIs)--you've probably heard the term and have an idea of what they are, but do you have a fail-proof method to measure key operational metrics?  Based on who you are and what you want to accomplish, KPI's are your key to success--providing measurable goals that are used to gauge the success or failure of your operations.  But without a means to easily measure and analyze your KPIs, you could actually be making decisions that are not helping you in the long run.

Choosing the right KPIs relies upon a good understanding of what is important to the organization.  To that end, let’s take a look at the attributes of a good KPI.  A KPI should be

    1. Available and Measurable
    2. Impact the Bottom Line
    3. Relevant to Business Objectives
    4. Useful to Improvement Efforts
    5. Timely

The bottom line--you have to have clearly defined goals in place and KPIs to determine the success of those goals. But you also need a means to accurately measure your KPIs in order to instantly determine if steps are needed to change practices or personnel in order to achieve your goals.

That's the power of Accupoint Software. No matter what your key performance indicators are, you can quickly and easily see your company's current status using any web-enabled device.

Visit us on the web at www.accupointsoftware.com or call toll-free 800.563.6520 and begin to get a clear picture of your overall quality management system--including your KPIs--today!